Retail IT

Retail IT news, trends, analysis and practical advice

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Green Dot's Walmart outage should scare all retailers

When shoppers at Walmart ran into a wide range of problems using their Green Dot/Walmart MoneyCard cards at Walmart—including checking balancing and accessing funds—last week, it was a grim reminder of how interconnected the payments...

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Bringing shopping malls into the 21st century

Major retail shopping malls today function, for the most part, frighteningly similarly to how they did 20 years ago. Although individual stores might accept some NFC payments and broadcast beacon coupons to mobile phones, the stores...

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Target's 'pay less for old produce' trial has serious risks but even better potential

At South Bay Target last week in Boston, Target ran a trial for a new pricing effort. It charged more for the freshest produce or, put another way, it offered discounts for older produce. It's an interest pricing twist to see if...

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A purchase protection bot that delivers, albeit it in a less-than-comforting way

One of retail's worst-kept secrets is that retailers offer rebates only because so few shoppers bother to go through the effort to redeem them. A similar phenomenon happens with many after-the-fact purchase-protection programs....

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Amazon Prime and the racist algorithms

The company’s algorithms told it where to offer its Prime Free Same-Day Delivery service, but an algorithm that uses data tainted by racism will be racist in its outcomes.

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How the Siri team could change retail

Could virtual assistants soon be calling retail stores directly and handling complicated discussions? If so, the implications are tremendous.

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Kohl's Apple Pay deal illustrates why mobile wallet is a lot harder than it looks

Kohl's and Apple's retail loyalty deal is a key step forward in mobile payment. Even though loyalty and CRM are essential kinds of apps to integrate into mobile payments, that's not why it's such an important step. The cool part here...

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New S. Dakota law to be a test case for a U.S. Internet sales tax

A new South Dakota law may end up determining whether most U.S. residents are required to pay sales taxes on their Internet purchases.

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Amazon.com shows European Commission how to achieve e-commerce equality

With its latest distribution initiative, Amazon.com might achieve what the European Commission has struggled with for years: The creation of a borderless online marketplace where the price of goods and the cost of shipping them is the...

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PCI's new rules focus on the chiefs

When the PCI council on Thursday (April 28) rolled out its new payment card security rules, it put additional emphasis on authentication and service providers, as expected. But it also took a key additional move by stressing the need...

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If the shoe fits: Prada shows how to master in-store sales

Of all of the apparel subspecialties, footwear has generated some of the most powerful sites, such as Zappos and Shoes.com. They fought back against brick-and-mortars with unlimited free returns and close-to-infinite inventory. But...

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Drone deliveries are arriving at a golf course in Japan

Online retailer Rakuten will start a drone delivery service at a golf course in Japan

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PCI is going to impose new payments security rules this week — and they don't go nearly far enough

When the PCI Security Council issues its new payments security requirements on Thursday, it is going to impose new rules about authentication and service providers. What is intriguing about the new edicts is that it shows the...

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Visa's EMV struggle: Is better preferable to consistent?

When Visa introduced its Quick Chip for EMV on Tuesday, it placed retailers in an awkward — but interesting — position. The good news: Quick Chip removes the most hated part of the EMV process, the part where the shopper has to leave...

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New point-of-sale malware Multigrain steals card data over DNS

A new memory scraping malware program steals payment card data from point-of-sale (PoS) terminals and sends it back to attackers using the Domain Name System (DNS).

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Next up in IoT: The Internet of shirts and shoes

IoT startup Evrythng is teaming up with packaging company Avery Dennison to give apparel and footwear products unique identities in Evrythng’s software right when they’re manufactured.

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Need more proof of mobile's impact? Look to AMC CEO's statements

It's become almost a cliché to say that mobile is having a seismic impact on all of technology and that no vertical right now is feeling it more than retail. But every now and then, an example illustrates what a complete reversal in...

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Microsoft's lawsuit, and retail's data-disclosure secrecy problem

When Microsoft on Thursday (April 14) sued the U.S. Justice Department demanding more openness about data seizures, it made the case that its customers have the right to know when their data in the cloud is being examined. Retail IT...

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