A well-formed, and well-tested, incident response can determine how well an organization responds to a data breach. CSO Online looks at how you can improve your own incident-response plan so to reduce the impact of that data breach.
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Pilot fish has to field this user's complaint after his laptop's hard drive dies. It seems he can't re-install the operating system because the serial number is illegible -- and the IT support staff isn't sufficiently helpful.