The first of a two-part series on IT certifications' multifaceted contribution to a prosperous, secure career in technology's busiest and most promising sectors and senior management in any enterprise.
In today’s world no one has a phone with only one installed application. Our clients understand that options are beneficial and we should not shy away from selling flexibility. We need to stop selling products and start selling...
Today's digital world is all about change. Can you keep up with always-improving technology and ever-growing customer demands? With Pega, you can. See how CRM evolved helps your business do more, faster.
In the Magic Quadrant for the CRM Customer Engagement Center, 2016, Gartner examines the global market for customer service and support applications designed to engage customers through whichever channel they are using when they
Microsoft made two key acquisitions last year with the explicit purpose of integrating them into Dynamics CRM, and on Wednesday it announced a spring wave of the software that brings those additions to light.
As demand for IT services rises - and budgets for those services decrease - finding a way to meet business needs while keeping costs down can be tricky. Verizon's Contact Center Managed Services (CCMS) can help you find the right
This report (free for download by Insiders) identifies the features that a modern CRM system should have – such as mobile access -- and warns against buying niche products that will be hard to integrate.
When Salesforce announced its $300 million acquisition of SteelBrick at the end of last year, one could almost hear the groans from those vendors who are both SteelBrick competitors and a part of the broader Salesforce ecosystem.