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Microsoft made two key acquisitions last year with the explicit purpose of integrating them into Dynamics CRM, and on Wednesday it announced a spring wave of the software that brings those additions to light.
This report (free for download by Insiders) identifies the features that a modern CRM system should have – such as mobile access -- and warns against buying niche products that will be hard to integrate.
When Salesforce announced its $300 million acquisition of SteelBrick at the end of last year, one could almost hear the groans from those vendors who are both SteelBrick competitors and a part of the broader Salesforce ecosystem.
When Microsoft offered a peek at the next Dynamics CRM earlier this month, the software's longtime leader was still at the helm. On Monday, it was a brand-new CRM boss who released the new software to the public.