The first of a two-part series on IT certifications' multifaceted contribution to a prosperous, secure career in technology's busiest and most promising sectors and senior management in any enterprise.
In today’s world no one has a phone with only one installed application. Our clients understand that options are beneficial and we should not shy away from selling flexibility. We need to stop selling products and start selling...
Every company is looking for consistency, simplicity and ease of use for their customers and their contact center "brand ambassadors." A well-designed customer experience strategy has multiple benefits for any organization-call
Enterprise are looking for a service management solution that'll allow them to automate manual tasks and increase IT transparency-so how can you accomplish this goal? Read this white paper to discover five core insights your
Microsoft made two key acquisitions last year with the explicit purpose of integrating them into Dynamics CRM, and on Wednesday it announced a spring wave of the software that brings those additions to light.
This report (free for download by Insiders) identifies the features that a modern CRM system should have – such as mobile access -- and warns against buying niche products that will be hard to integrate.
When Salesforce announced its $300 million acquisition of SteelBrick at the end of last year, one could almost hear the groans from those vendors who are both SteelBrick competitors and a part of the broader Salesforce ecosystem.