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Customer relationship management news, trends, analysis and practical advice

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microsoft dynamics 2016 spring wave

Microsoft Dynamics CRM gets spruced up for spring with new IoT-minded features

Microsoft made two key acquisitions last year with the explicit purpose of integrating them into Dynamics CRM, and on Wednesday it announced a spring wave of the software that brings those additions to light.

customer experience

Essential CRM software features: A buyer's guide

This report (free for download by Insiders) identifies the features that a modern CRM system should have – such as mobile access -- and warns against buying niche products that will be hard to integrate.

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For retailers, e-commerce alone won't make the sale

To be successful, retailers today need to focus on creating a customer experience that links mobile options with brick-and-mortar stores and websites.

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Salesforce causes partner pain with SteelBrick acquisition

When Salesforce announced its $300 million acquisition of SteelBrick at the end of last year, one could almost hear the groans from those vendors who are both SteelBrick competitors and a part of the broader Salesforce ecosystem.

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Salesforce.com buys developer of quoting and billing apps for SMEs

Salesforce.com is snapping up SteelBrick, a startup that builds quoting and billing functions for SMEs on the Salesforce cloud platform.

Finding the karma with Zendesk's head of enterprise

It's always interesting catching up with a company after a few years. Zendesk is no exception.

Microsoft Dynamics CRM Cortana

Microsoft's new CRM boss takes the wraps off Dynamics CRM 2016

When Microsoft offered a peek at the next Dynamics CRM earlier this month, the software's longtime leader was still at the helm. On Monday, it was a brand-new CRM boss who released the new software to the public.

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Microsoft's Dynamics CRM will get extended to the Web after new acquisition

Microsoft has agreed to acquire the product assets of Adxstudio, a longtime partner of its Dynamics business.

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Salesforce unveils a new CRM tool for 'relationship intelligence'

Salesforce taps technology gained as part of its $390 million RelateIQ acquisition last year to offer a brand-new tool focused on what it calls "relationship intelligence."

finger on keyboard with email icons floating out of monitor

Slicing and dicing email lists with Bluecore

Personalization is the name of the game, and when scale means you can't do it authentically, the next best thing is to automate it.

Microsoft Dynamics CRM Cortana

Microsoft puts the focus on focus in Dynamics CRM 2016

The next major release of Microsoft's Dynamics CRM will arrive in the fourth quarter of this year, and its unifying theme will be helping sales teams stay focused on the task at hand.

Employee engagement

Improve outcomes by connecting the employee and customer experience

Customers are more empowered with choices, more vocal about their desires, and more tech-savvy in their communication than ever before. Satisfying customer expectations each and every time determines whether today’s businesses rise or...

carrying briefcase across field

Microsoft snaps up FieldOne to enrich Dynamics CRM

Microsoft and FieldOne have been partners for several years already and on Thursday Microsoft took the relationship a step further and acquired the New Jersey-based provider of field-service software.

microsoft dynamics convergence social engagement

What does the future hold for Microsoft Dynamics?

Microsoft Dynamics software line isn’t dead. Instead it’s moving to be a service you can build into the tools you need to make your businesses processes work better.

Microsoft considering a bid for Salesforce?

Microsoft is reportedly considering throwing its hat in the ring to buy Salesforce.com.

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Salesforce said to be fielding buyout offers

Salesforce is working with financial advisers to field bids after being approached by an unnamed party about a possible buyout, according to a Bloomberg report.

crm

With mobile on its mind, SugarCRM looks to expand

SugarCRM has been busy, acquiring mobile app and data analytics company Stitch earlier this month, and then this week, announcing with Deutsche Telekom a customer relationship management hosting service in Germany. The moves highlight...

crm

Microsoft Dynamics CRM gets an analytics-infused update

Following the launch of Dynamics CRM 2015 in November, Microsoft on Monday announced a spring update to the software that promises new social, mobile and analytics capabilities along with closer integration with Office 365.

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