CRM

CRM news, trends, analysis and practical advice

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Infor takes on Salesforce.com with SalesLogix acquisition

Infor has acquired SalesLogix in a bid to compete with Salesforce.com in the cloud CRM (customer relationship management) software market, particularly for customers seeking industry-specific features.


Microsoft continues global CRM expansion in battle against Salesforce.com

Microsoft has expanded the availability of its cloud CRM software into 17 additional countries in a move sure to step up its rivalry with Salesforce.com.

Oracle buys TOA Technologies in strike against Salesforce.com

Oracle is fleshing out its family of cloud applications and taking a competitive step against the likes of Salesforce.com with the acquisition of TOA Technologies, maker of software for companies centered around field services. Terms...

Salesforce.com's trademark infringement is anything but social, lawsuit claims

Salesforce.com recently launched a new product called Social Studio in spite of the fact that an existing, competing product had already used that name for years, marketing software vendor StrongView Systems alleges in a new...

Microsoft to strike back at Salesforce.com with CRM cloud for government

Microsoft is continuing its dogfight with Salesforce.com in the customer relationship management software market with a new Dynamics CRM Online cloud service for U.S. government agencies.

Oracle buys co-browsing tech; targets Salesforce.com

Oracle is scooping up co-browsing software maker LiveLOOK in a bid to flesh out its suite of customer experience software.

Salesforce targets Zendesk, Freshdesk with updated Desk.com app

Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.

How to Turn Customer Service Into a Profit Center

'The Producers' profited from an idea that was supposed to lose money. Most companies are happy if their call centers produce zero margins. It doesn't have to be that way.

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Oracle CEO Larry Ellison wades into the in-memory database wars

Oracle CEO Larry Ellison is taking the fight to IBM, Microsoft and SAP in the burgeoning in-memory database market with a new option the company says can deliver dramatic performance boosts without requiring changes to applications.

Salesforce.com CRM update focuses on flexibility and mobility

Now 15 years old and counting, Salesforce.com's CRM application gained maturity long ago, but as the upcoming Summer '14 release shows, the company is still adding hundreds of enhancements and tweaks to it multiple times per year.

Will Microsoft and Salesforce.com Really Be Partners?

It means a lot when two competitors actually cooperate, as Microsoft and Salesforce.com have agreed to do in a 'global, strategic partnership.' But to whom does it mean a lot -- and will anything tangible emerge?

Microsoft's Dynamics CRM isn't going anywhere, even after Salesforce tie-up

Microsoft remains committed to trouncing Salesforce.com in the CRM market.

Microsoft and Salesforce.com to link wares in global partnership

Microsoft and Salesforce.com have become corporate buddies, pledging to integrate their flagship products in what they're calling a "global, strategic partnership."

Salesforce.com updates mobile app with 30 new features

Salesforce.com is moving quickly to enhance the new mobile application it unveiled at November's Dreamforce conference, with some 30 new features aimed at helping customers work through complex business processes in a single...

9 Ways to Improve Your Company's CRM System

Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

Salesforce.com adds 'SOS' for service, taking cue from Amazon's Mayday

Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it's now working to create its own version.

Rimini Street diversifies with cloud services for Workday, Salesforce.com

Independent Oracle and SAP support provider Rimini Street will now offer integration services for customers who want to adopt SaaS (software-as-a-service) offerings from the likes of Salesforce.com and Workday.

Salesforce.com plans $700 million headquarters expansion

Fast-growing cloud software vendor Salesforce.com is planning to expand its San Francisco headquarters by more than 700,000 square feet, taking a 15.5-year lease on a 61-story office building under construction.

SAP targets Salesforce, Oracle with Adobe marketing suite

SAP has turned to long-time partner Adobe in a bid to keep pace with Oracle and Salesforce.com in the red-hot marketing software market.

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