CRM news, trends, analysis and practical advice

BlackBerry campus in Waterloo September 23, 2013

Salesforce Lightning Connect marries old apps to new

Salesforce1 Lightning Connect is a new tool to connect the company's cloud with legacy data sources.

windows phone 81 cortana main screen nokia lumia icon april 2014

Cortana to give voice and ears to Dynamics CRM

Dynamics CRM 2015 will ship next month with multiple enhancements, including one literally audible: using Cortana on Windows Phone 8.1 devices, users will be able to talk to the customer relationship management suite.

Larry Ellison at Openworld

Larry Ellison isn't done building his legacy at Oracle

As Oracle's executive chairman and CTO, Larry Ellison is now in a position to focus solely on creating new products and services that will cement his legacy as he enters the twilight of a legendary career in tech.

Salesforce will soon be tied into Microsoft's Power BI

Salesforce and Microsoft partnership gains some steam and Microsoft's budding partnership has yet to produce everything the companies promised earlier this year, but more specific delivery dates have been revealed.

What to expect at's Dreamforce's massive Dreamforce event is important for the cloud software industry. Here's a look at what to expect next week. CEO Marc Benioff

Salesforce unveils 'reimagined' customer-service, sales software

Ahead of its Dreamforce event next week, has given its customer-support and sales software new names and announced a slew of additional features.

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Oracle, trade moves in marketing software fight

Oracle, and other vendors are looking to build out full-blown "customer engagement" suites and directly target chief marketing officers.

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

Microsoft is poised to release a major update to its Dynamics CRM and marketing applications in a bid to gain market share against rivals such as

screen shot 2014 05 27 at 12.54.26 pm CRM upgrade focuses on mobile's developers are continuing their steady pace of improvements to the Salesforce1 mobile app, which first debuted last year.

Infor takes on with SalesLogix acquisition

Infor has acquired SalesLogix in a bid to compete with in the cloud CRM (customer relationship management) software market, particularly for customers seeking industry-specific features.

Microsoft continues global CRM expansion in battle against

Microsoft has expanded the availability of its cloud CRM software into 17 additional countries in a move sure to step up its rivalry with

Oracle buys TOA Technologies in strike against

Oracle is fleshing out its family of cloud applications and taking a competitive step against the likes of with the acquisition of TOA Technologies, maker of software for companies centered around field services. Terms...'s trademark infringement is anything but social, lawsuit claims recently launched a new product called Social Studio in spite of the fact that an existing, competing product had already used that name for years, marketing software vendor StrongView Systems alleges in a new...

Microsoft to strike back at with CRM cloud for government

Microsoft is continuing its dogfight with in the customer relationship management software market with a new Dynamics CRM Online cloud service for U.S. government agencies.

Oracle buys co-browsing tech; targets

Oracle is scooping up co-browsing software maker LiveLOOK in a bid to flesh out its suite of customer experience software.

Salesforce targets Zendesk, Freshdesk with updated app wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its application.

How to Turn Customer Service Into a Profit Center

'The Producers' profited from an idea that was supposed to lose money. Most companies are happy if their call centers produce zero margins. It doesn't have to be that way.

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Oracle CEO Larry Ellison wades into the in-memory database wars

Oracle CEO Larry Ellison is taking the fight to IBM, Microsoft and SAP in the burgeoning in-memory database market with a new option the company says can deliver dramatic performance boosts without requiring changes to applications. CRM update focuses on flexibility and mobility

Now 15 years old and counting,'s CRM application gained maturity long ago, but as the upcoming Summer '14 release shows, the company is still adding hundreds of enhancements and tweaks to it multiple times per year.

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