Microsoft made two key acquisitions last year with the explicit purpose of integrating them into Dynamics CRM, and on Wednesday it announced a spring wave of the software that brings those additions to light.
This report (free for download by Insiders) identifies the features that a modern CRM system should have – such as mobile access -- and warns against buying niche products that will be hard to integrate.
When Salesforce announced its $300 million acquisition of SteelBrick at the end of last year, one could almost hear the groans from those vendors who are both SteelBrick competitors and a part of the broader Salesforce ecosystem.
When Microsoft offered a peek at the next Dynamics CRM earlier this month, the software's longtime leader was still at the helm. On Monday, it was a brand-new CRM boss who released the new software to the public.
Customers are more empowered with choices, more vocal about their desires, and more tech-savvy in their communication than ever before. Satisfying customer expectations each and every time determines whether today’s businesses rise or...
SugarCRM has been busy, acquiring mobile app and data analytics company Stitch earlier this month, and then this week, announcing with Deutsche Telekom a customer relationship management hosting service in Germany. The moves highlight...
Following the launch of Dynamics CRM 2015 in November, Microsoft on Monday announced a spring update to the software that promises new social, mobile and analytics capabilities along with closer integration with Office 365.