Customer relationship management news, trends, analysis and practical advice

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150914 salesforce dreamforce 2 buys developer of quoting and billing apps for SMEs is snapping up SteelBrick, a startup that builds quoting and billing functions for SMEs on the Salesforce cloud platform.

Finding the karma with Zendesk's head of enterprise

It's always interesting catching up with a company after a few years. Zendesk is no exception.

Microsoft Dynamics CRM Cortana

Microsoft's new CRM boss takes the wraps off Dynamics CRM 2016

When Microsoft offered a peek at the next Dynamics CRM earlier this month, the software's longtime leader was still at the helm. On Monday, it was a brand-new CRM boss who released the new software to the public.

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Microsoft's Dynamics CRM will get extended to the Web after new acquisition

Microsoft has agreed to acquire the product assets of Adxstudio, a longtime partner of its Dynamics business.

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Salesforce unveils a new CRM tool for 'relationship intelligence'

Salesforce taps technology gained as part of its $390 million RelateIQ acquisition last year to offer a brand-new tool focused on what it calls "relationship intelligence."

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Slicing and dicing email lists with Bluecore

Personalization is the name of the game, and when scale means you can't do it authentically, the next best thing is to automate it.

Microsoft Dynamics CRM Cortana

Microsoft puts the focus on focus in Dynamics CRM 2016

The next major release of Microsoft's Dynamics CRM will arrive in the fourth quarter of this year, and its unifying theme will be helping sales teams stay focused on the task at hand.

Employee engagement

Improve outcomes by connecting the employee and customer experience

Customers are more empowered with choices, more vocal about their desires, and more tech-savvy in their communication than ever before. Satisfying customer expectations each and every time determines whether today’s businesses rise or...

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Microsoft snaps up FieldOne to enrich Dynamics CRM

Microsoft and FieldOne have been partners for several years already and on Thursday Microsoft took the relationship a step further and acquired the New Jersey-based provider of field-service software.

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What does the future hold for Microsoft Dynamics?

Microsoft Dynamics software line isn’t dead. Instead it’s moving to be a service you can build into the tools you need to make your businesses processes work better.

Microsoft considering a bid for Salesforce?

Microsoft is reportedly considering throwing its hat in the ring to buy

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Salesforce said to be fielding buyout offers

Salesforce is working with financial advisers to field bids after being approached by an unnamed party about a possible buyout, according to a Bloomberg report.


With mobile on its mind, SugarCRM looks to expand

SugarCRM has been busy, acquiring mobile app and data analytics company Stitch earlier this month, and then this week, announcing with Deutsche Telekom a customer relationship management hosting service in Germany. The moves highlight...


Microsoft Dynamics CRM gets an analytics-infused update

Following the launch of Dynamics CRM 2015 in November, Microsoft on Monday announced a spring update to the software that promises new social, mobile and analytics capabilities along with closer integration with Office 365.

Data science = achieving predictability

Data science leads the customer engagement revolution

The big data revolution gained significant momentum in 2014, amassing to an incomprehensible amount of data: a zettabyte in just the past two years. Yet the revolution that is under way is not in the unprecedented quantity of data...

Salesforce gives Service Cloud a shot of data science

Barely a week after adding a new predictive decision-making feature to its Marketing Cloud, has added a new Intelligence Engine for Salesforce Service Cloud that's designed to improve how service reps interact with...

Salesforce's steps up global focus

Salesforce's customer-support app just got a hefty boost in the number of languages it can support.


Rethinking CRM at Trek Bicycle

Trek adds value to Microsoft Dynamics CRM by using Scribe to import data from ERP.

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