CRM

CRM news, trends, analysis and practical advice

Salesforce's Desk.com steps up global focus

Salesforce's Desk.com customer-support app just got a hefty boost in the number of languages it can support.

Q&A

Rethinking CRM at Trek Bicycle

Trek adds value to Microsoft Dynamics CRM by using Scribe to import data from ERP.


HP courts enterprise workloads with 7 new Helion private clouds

HP has eliminated some of the guesswork from cloud procurement by adding seven new preconfigured options to its Helion set of cloud services.

cloud enterprise

Enterprises win as cloud and on-site software vendors duke it out

More price cuts are expected this year because of fierce competition between cloud and on-site software providers, and enterprises will be the beneficiaries.

Bluewolf CRM Predictions

2015 CRM predictions to fire up customer success and growth

Nearly every company is working towards a digital frontier and as we close out 2014, it’s important for companies to reflect on the strategic initiatives that will impact and accelerate customer success and business results for 2015....

Salesforce connects SharePoint files to its cloud with new tool

Salesforce Files Connect is a new solution from Salesforce that lets users index, search and share your SharePoint Online and on-premise files in one place.

crm

Microsoft delivers Dynamics CRM update -- now with Cortana voice control

Dynamics customers can now get the suite's latest update, which adds Cortana voice-command technology to the company's CRM software.

BlackBerry campus in Waterloo September 23, 2013

BlackBerry bolsters its enterprise pitch

BlackBerry announced a renewed enterprise focus on Thursday, including a partnership with Samsung that provides secure mobile software for certain Samsung Android smartphones and tablets.

Salesforce Lightning Connect marries old apps to new

Salesforce1 Lightning Connect is a new tool to connect the company's cloud with legacy data sources.

windows phone 81 cortana main screen nokia lumia icon april 2014

Cortana to give voice and ears to Dynamics CRM

Dynamics CRM 2015 will ship next month with multiple enhancements, including one literally audible: using Cortana on Windows Phone 8.1 devices, users will be able to talk to the customer relationship management suite.

Larry Ellison at Openworld

Larry Ellison isn't done building his legacy at Oracle

As Oracle's executive chairman and CTO, Larry Ellison is now in a position to focus solely on creating new products and services that will cement his legacy as he enters the twilight of a legendary career in tech.

Salesforce will soon be tied into Microsoft's Power BI

Salesforce and Microsoft partnership gains some steam

Salesforce.com and Microsoft's budding partnership has yet to produce everything the companies promised earlier this year, but more specific delivery dates have been revealed.

What to expect at Salesforce.com's Dreamforce

Salesforce.com's massive Dreamforce event is important for the cloud software industry. Here's a look at what to expect next week.

Salesforce.com CEO Marc Benioff

Salesforce unveils 'reimagined' customer-service, sales software

Ahead of its Dreamforce event next week, Salesforce.com has given its customer-support and sales software new names and announced a slew of additional features.

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Oracle, Salesforce.com trade moves in marketing software fight

Oracle, Salesforce.com and other vendors are looking to build out full-blown "customer engagement" suites and directly target chief marketing officers.

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

Microsoft is poised to release a major update to its Dynamics CRM and marketing applications in a bid to gain market share against rivals such as Salesforce.com.

screen shot 2014 05 27 at 12.54.26 pm

Salesforce.com CRM upgrade focuses on mobile

Salesforce.com's developers are continuing their steady pace of improvements to the Salesforce1 mobile app, which first debuted last year.

Infor takes on Salesforce.com with SalesLogix acquisition

Infor has acquired SalesLogix in a bid to compete with Salesforce.com in the cloud CRM (customer relationship management) software market, particularly for customers seeking industry-specific features.

Microsoft continues global CRM expansion in battle against Salesforce.com

Microsoft has expanded the availability of its cloud CRM software into 17 additional countries in a move sure to step up its rivalry with Salesforce.com.

Oracle buys TOA Technologies in strike against Salesforce.com

Oracle is fleshing out its family of cloud applications and taking a competitive step against the likes of Salesforce.com with the acquisition of TOA Technologies, maker of software for companies centered around field services. Terms...

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