Great IT Leaders Have To Be Made, Execs Say

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March 13, 2006 (Computerworld) -- PALM DESERT, Calif. -- To Kay Palmer, promoting techies into management jobs solely because they have a neat appearance and some people skills isn't the best way to pick the IT leaders of tomorrow. "Often, you lose your best technician and only get a so-so manager," she said last week.

Kay Palmer, CIO at J.B. Hunt Transport Inc. Image Credit: Asa Mathat

Palmer, CIO at J.B. Hunt Transport Inc. in Lowell, Ark., led the development of an IT management training program that has been adopted by the trucking firm's human resources department for use in other parts of the business. "We really did end up with better managers as a result of this," Palmer said at Computerworld's Premier 100 IT Leaders Conference.

But for many companies, the recruitment and development of future IT leaders remains a back-burner concern, according to conference attendees.

"As long as tech organizations can run reasonably effectively, there is no imperative to focus on leadership development," said Jerry Bartlett, CIO at TD Ameritrade Holding Corp. in Omaha. But, he added, that's a shortsighted view. "My biggest concern is that by giving short shrift [to IT leadership], there will be a lack of extraordinary leaders in the next generation," said Bartlett, who took part in a panel discussion on grooming future IT leaders.

At TD Ameritrade, Bartlett has paid out of his own budget for an 18-month program that involves a full day of management training each month and pairs trainees with executive mentors. The program requires "quite a commitment" from participants, he said.

Palmer, who spoke at the conference, said she strongly believes in surveys showing that the performance of employees is most directly correlated with the quality of their bosses, not with their salaries or corporate culture.

The program created by Palmer to identify and train future leaders from among J.B. Hunt's 340-person IT team has three parts. First, management aspirants are identified through recommendations and profiled via a battery of evaluations, such as the Myers-Briggs personality test.

Trainees are then assigned an industrial psychologist from outside the company—their "office linebacker coach," in Palmer's words—who works with them on personal development issues and assigns homework. The third phase, which is being piloted now, involves mentoring from executives who work in other parts of the company.

As part of the training, managerial candidates also take classes and engage in role-playing scenarios, often in front of actual managers. "When the senior leadership is watching, there is real risk and pressure," Palmer said.

Some companies don't give younger talent many opportunities to rise. For instance, out of the top 200 IT positions at Marriott International Inc., only three turned over in 2004, said Wendell Fox, Marriott's senior vice president of information resources field services in North America.

But that could soon change as the baby boom generation gets set for retirement. At Southern Co., an electric utility in Atlanta, the average age of the 1,000 IT workers is 47, and retirements can start as early as age 55, according to CIO Rebecca Blalock. She developed a two-year leadership program that recently graduated its first class. Three of the 24 graduates have already been promoted into management roles, Blalock said.

Bartlett, meanwhile, is now starting a leadership training program for all 800 members of the IT staff at TD Ameritrade. "This is whether or not they want to become a manager," he said, "because really, everyone is a leader."

GROOMING PROCESS How are you working to develop the next generation of IT leaders? 56% Mentoring my expected replacement. 45% Implementing an in-house leadership development program. 43% Rotating promising IT leaders through various jobs. 24% Putting a formal succession plan in place. 23% Working with universities to directly recruit graduates. BASE: 162 Premier 100 honorees and registered attendees for last week’s conference. The respondents were surveyed by Computerworld via the Internet last month. Multiple responses were allowed.

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• Great IT Leaders Have To Be Made, Execs Say
• IT Managers Grasp for Global Reach
• Sidebar: Execs Look to Dim Data Center Lights
• IT Puts Its House in Order, for the Sake of Business
• Sidebar: Mott Promises an Open-Door Policy On Data Centers
• Sidebar: New Steps Taken to Boost IT's Efficiency

• Microsoft promises four patches next week
• Google gives away home-cooked Web application security scanner
• Storm botnet stages Fourth of July attacks
• More top stories 

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