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Comcast DVR annoyances (or why I switched to DirecTV)

Monday, February 13th 2006 was a sad day for me. My 10 year old Kenwood THX Ultra pre-amp died. I've been on the search for a replacement ever since, but that's fodder for another blog post.
 
During the weekend my girlfriend's parents were having problems using the Motorola HD DVR (Digital Video Recorder) that Comcast offers. I was pretty much fed up at this point with the thing. Or things rather as we have two.
 
First off, one of the DVRs hasn't worked properly almost since we first got it. It tends to lock up at around 4:00 am every day and needs to be reset.
 
Then there are the frequent audio drop outs in recorded media.
 
And the crappy interface oh and let's not forget that the Tivo 30 second fast forward hack isn't available.
 
Anyhow, as I was already having to make significant changes to my home theater (out with the old Dolby Pro Logic and in with DTS, Dolby Digital and all of the modern digital 7.1 goodness) I decided to give Comcast and their roody pooh DVRs the heav-ho.
 
I had wanted to switch to Verizon's FiOS fiber TV service (we already have the FiOS 5 meg/2meg internet service and it's awesome), but it isn't available in our area and even worse, they seem to be deploying the same crappy Motorola HD DVR!
 
My girlfriend had had good experiences with DirecTV satellite TV before, so I decided to go with them. They are currently offering $200 off of the Tivo HD DVR that holds 20 hours of HD material or 200 hours of regular TV. So I went with that (even though you have to make a two year commitment) and the regular channel package.

About the only disadvantages of the Tivo DVR over the lame Comcast Motorola one are, first, the requirement to be hooked up to a phone line to get programming updates and second, the lack of coax digital audio output, but it does have an optical digital audio input.
 
Installation was also free and we got two free satellite boxes (no HD or DVR there though).
 
Oh and did I mention that I'm paying less per month for the package and Tivo service than I was for Comcast?
 
And now I get the familiar "boop boop" sound back too...it's sad how I've been seriously missing that with the Comcast DVR.
 
Interestingly, Scott Hanselman blogged about his experiences with his Comcast HD DVR the same day that my preamp died (coincidence? you decide). He seems to be fine with sticking it out with the Motorola.
 
One note to Scott, you can get HDMI to DVI cables from BlueJeansCable.com or from Outlawaudio.com.

What People Are Saying

Rate this
Rated +20
278 Votes

Seems like Tivo is shooting

Seems like Tivo is shooting themselves in the foot by not keeping competitive enough costwise to prevent these sorts of ship jumping maneuvers.

The fact that they want to charge everyone, even cable/satellite providers a monthly fee is probably why Comcast and others are going with other solutions.

Rate this
Rated +41
301 Votes

Unfortunately, Direct TV is

Unfortunately, Direct TV is phasing out offering a Tivo as their DVR. As soon as they clear out their stock on hand, they're now sending customers model R-15. Do a search online. This device is a giant step backwards from the Tivo units which Direct TV will no longer provide. I went with Direct TV precisely because I could get a dual-tuner Tivo. I think they're shooting themselves in the foot by going with a DVR that has many of the same problems as those referenced in your article regarding the Comcast unit. Hopefully customer complaints will cause them to reevaluate this "cost saving" measure.

Rate this
Rated +31
263 Votes

The 30 second skip and other

The 30 second skip and other neat little tricks can be programmed into the Motorola's remote. I found them all with a little web searching.
The annoying audio drop-outs happen whether I'm using the Motorola DVR or the digital cable box on the other TV. Dropouts have been greatly reduced ever since I rewired things to have only one splitter in the circuit to feed all 6 hookups in the house. The other thing that helped is replacing all twist-on cable end connectors with fully crimped connectors. Dopouts still happen more frequently when it ggets very windy outside.
So.... we've learned to use the closed caption display swith and the 30 second rewind more frequently.

Rate this
Rated +22
282 Votes

Yeah, that is stunning and

Yeah, that is stunning and galling particularly as there are so few devices that will properly handle audio from the HDMI signal. HDMI 1.2 was only finalized like last October and it takes quite a while for most companies to come out with new product.

From what I can tell by researching the issue on the internet and the Tivo manuals, the HD Tivo has no such restrictions. You can output the audio on any other audio source while using the HDMI cable, but if you use the HDMI cable, you can't also output video using the component video outs.

Rate this
Rated +22
278 Votes

Oh, BTW, how could I use

Oh, BTW, how could I use this DirectTivo if I don't have a phone line?

Rate this
Rated +14
264 Votes

Ya, I bought an HDMI->DVI

Ya, I bought an HDMI->DVI cable at Video Only, but get this: the motorola box won't output Digital 5.1 via Optical when it's plugged into HDMI (or in my case, HDMI/DVI). Stunning. I'm ready to move.