See? Now everybody's happy...almost

IT consultant happens to learn that his company has jacked up the rate it's charging clients for fish's work. He's not happy that his paycheck hasn't gotten bigger too -- and he understands how to say no.

12/02/16

Like daughter, like father

Pilot fish's eight-year-old daughter comes to him in a panic -- she says she saved all her stories like he told her to, but now she can't find any of them. But it seems she may have inherited that tendency.

12/01/16

'No possibility,' redefined

Everyone at this organization walks in one morning to discover that there's a total network outage -- nothing is connecting to anything, and nobody knows why.

11/30/16

Never EVER underestimate an irritated user

This company rolls out a new security policy to lock all computer screens automatically after 15 minutes of no activity. But one factory-floor employee is very irritated by the change.

11/29/16

It seemed like such a clever answer at the time...

An auditor is vetting this company's IT systems, and a few pieces of software are raising questions -- but fortunately, there's a perfectly logical answer.

11/28/16

System administration -- the Genghis Khan way

Pilot fish applies for a sysadmin job, and makes it through to the second interview to see how well he'll fit into the corporate culture. That goes well -- until there's one final question.

11/25/16

Overtime will never be this much fun again

Recently married IT pilot fish takes on extra development work for a factory automation project -- but he doesn't want to spend all his spare time driving to the remote factory. Fortunately, there's a work-around.

11/24/16

Now THAT'S password security!

This pilot fish's job at a large government agency includes an important but occasional task: logging into a system at another large government agency every few months. But why won't his password ever work?

11/23/16

The reason Y

It's more than a few years back, this company has standardized on PC word processing software, and one user is having trouble getting used to the idea of saving documents.

11/22/16

Now that you mention it...

This government agency requires its employees to change their passwords every month, according to a computer security officer working there -- so eventually users should get the hang of the process, right?

11/21/16

And that's how IT gets done in the real world

PC tech pilot fish lands a job at a plant that makes small consumer electronics products -- and just a few days in, he's called into a meeting about a software problem that's holding up the production line.

11/18/16

Whatever happened to all those dot-coms, anyway?

It's the late 1990s, and this cash-machine network has just been spun off from its parent bank, which means the new company needs to order up a new billing system -- the dot-com way.

11/17/16

Yeah, DEFINITELY sounds like a snail-mail problem

This company has dozens of sites across the U.S. -- and somehow, internet service at one site hasn't been paid for in more than a year, even though everyone is still connected. How did THAT happen?

11/16/16

At least SOME things about a reorg are predictable

This company is about to go through yet another reorganization -- which means yet another staff meeting to explain the reorg plan to employees.

11/15/16

The 20 percent solution

At this 50-person company, there are at least 10 employees named Joe -- including a pilot fish who's not even the only Joe in IT.

11/14/16

You wanna see busy? Then that's what you'll get

Flashback to the mid-1990s, when this manufacturer has decided to slash the number of plant workers -- and an IT support pilot fish figures he's in the crosshairs too.

11/11/16

And how did she fail to find the Big Red Button?

This data center houses a pair of redundant mainframes -- if one goes down, the mission-critical reservations system automatically switches to the other one. But really, how could that happen?

11/10/16

Tech support? Who needs it?

IT pilot fish discovers he's been locked out of his credit card's online payment system -- and when he calls customer service, he's told he'll have to re-register the account. OK, says fish, can I speak to tech support?

11/09/16

Professionalism, redefined

There's a network-related outage at this food manufacturer's office, and the IT manager pilot fish is scrambling to get things working again. Fortunately, he can turn to some professionals for help.

11/08/16

So it's not really 'sharing' if they have to pay?

This IT pilot fish shells out for a name-brand digital camera, and he puts a unique email address on the warranty registration card -- which means he knows the source when the spam starts coming in.

11/07/16

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