You get what you measure. Guess what we measure?

This pilot fish is trying to use a new application, and it fails to log in to the server. But after a little initial troubleshooting on his own, he's sure he knows which help desk to call.


Right idea, wrong beep

User calls this support pilot fish, complaining that his UPS must need a new battery, because it keeps beeping at him from time to time. So why isn't fish finding anything wrong?


2 plus 2? 4 (or maybe 5 for large values of 2?)

Pilot fish moves into a subdivision that has a homeowners' association -- and when word gets around that he's a tech, his new neighbors have a request.


Cleanliness is actually next to sabotage, it seems

Trouble ticket comes in to the on-site tech pilot fish at this small regional university: Ever since the mid-semester break, students can't log in on some of the iMacs in a Biology computer lab.


Notepad, WordPad, iPad -- a pad's a pad, right?

Analyst calls this IT pilot fish with a service request: He needs some "programming" and an explanation of "how an email is made" -- and, though he doesn't know it, some help following directions.


IT Rule #17: Any computer is ALWAYS about to break

Pilot fish has to field this user's complaint after his laptop's hard drive dies. It seems he can't re-install the operating system because the serial number is illegible -- and the IT support staff isn't sufficiently helpful.


Because, hey, what could possibly go wrong?

IT employee at this local hospital needs some flash memory cards for her camera while she's on vacation, and decides to "borrow" the ones that are most conveniently available -- right out of a network switch.


Isn't that a job requirement for that position?

This former systems consultant knows the "I hate computers" syndrome among users very well indeed. And then there are the friends and relatives who ask for help...


See, somebody DOES read the manual!

This pilot fish is a student working on an IT team at a local government office, with an office management system to build -- and an evil sense of humor.


We don't want people calling the help desk, do we?

This pilot fish is responsible for administering SharePoint for a heavily used part of his company's intranet. So when it's down one morning he's a little concerned -- not knowing he's about to get a LOT concerned.


OK, fun's fun, but where's my BIOS?

Support center pilot fish is reviewing case notes from front line support techs when he comes across a complaint that's even more questionable than usual -- from a user who's sure he knows what he wants.


Can you see me now?

This company uses a microwave setup for links in its wide-area network, and that has worked fine -- or anyhow, it's worked fine until lately.


Say, is somebody's phone ringing?

This IT pilot fish's co-worker is very protective of his mobile phone -- which guarantees that everyone else in the office is looking for an opportunity to make him just a little crazy.


Yes, but WHICH ONE?!?

Company hires this mid-level sysadmin who interviews really well and seems like the perfect guy for the job -- until he actually starts work.


OK, maybe not THAT much more complicated

This pilot fish is troubleshooting a video-over-IP multicast traffic issue, and with all those extra layers, it's a lot more complicated than hunting down normal network problems -- right?


And you thought Microsoft invented the BSoD

Flashback to the era when computing means room-size machines -- and this pilot fish and his co-workers are trying to get a spooling program running on one of them.


C'mon, how hard could it be?

One of the owners of this large family-run truck rental company goes out drinking with an old friend -- who says all HIS business runs on one PC. Who needs a mainframe?


There's the polite way, and there's the Army way

This IT pilot fish is an Army contractor who has been sent to the Netherlands to upgrade an application system, and then teach sysadmins about it -- and some of them don't hesitate to heckle her.


Not quite as fixed as they thought

Flashback to the days of room-size computers, flip-rack operation manuals, teletypes instead of monitors -- and an impossible error.


If one cable run is good...

New system is being installed in a room with a raised floor, so this networking pilot fish opens the access panel to see where the cable can run -- and gets a shock.


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