Data center pilot fish gets a call at home on the weekend: The mainframe is flashing errors and can't be restarted. Sure, fish says, I'll come in -- which turns out to be the wrong answer in just about every way.
This big minicomputer computer keeps getting errors writing to the disk drives it manufactures, and none of the engineers can figure out why. But when a new engineer tries his hand at it, he comes up with a fix.
This pilot fish is working in a regional bank's data center as manager of a small operations support team -- a job that includes delivering less-than-good news to the data center manager on a regular basis.
This IT pilot fish leaves his job for grad school, but they call him back to do an upgrade. And when it's up and running, it seems to be working -- but an accounting clerk complains it's not working right.