Company that manages an automated teller machine network is doing a complex upgrade of its billing system. The good news: It's finally in testing. The bad news: Billing has an idea for a new requirement.
Pilot fish has to deliver a replacement cell phone to a user at a remote site, but it's not far from his house and all the prep work for transferring the user's data is already done -- or so he's told.
This IT pilot fish is tasked with upgrading a business user's PC memory, and makes sure to ask the user when she'll be away from her computer so it can be installed. That seems clear enough, doesn't it?
Elementary-school teacher is frantic because her mouse arrow is stuck in the lower-right corner of her computer screen. Nothing the school's tech coordinator tries will unstick it -- until she mentions something.
Sysadmin at this bank gets a call from a veteran loan officer who complains that he can't sign on to the core banking system -- and happens to be a serial offender at locking himself out of his account.
This company gets virtually all of its desktop-computer equipment from a local office supply store -- and that store's owner happens to be a friend of the IT director. What could go wrong with that arrangement?
This company is testing an upgrade of its computerized call center product at a customer site, but a power supply fails as soon as it's installed. Fortunately, there's a simple fix...unless it turns out not so simple.
This company uses small, wall-hung kiosks to enter customer information at remote sites -- and they're simple enough that a facilities manager should be able to install them. But someone doesn't agree.
Pilot fish's wife has been bugging him for a few weeks about an image that seems to be stuck in her color laser printer -- and keeps printing at odd times. But when he check the print spooler, nothing's there.