Sort of gives 'driving safely' a whole new meaning

This IT consultant has a GPS that can connect via Bluetooth with a mobile phone to act as a speaker. But why has he suddenly found himself connected to someone else's phone?


No, really, that was just research!

It's the early days of CD-ROM-based software, and Silicon Valley technology conferences are stumbling over a new problem: what to do about exhibitors who are offering pornographic CDs in their booths.


The Shadow IT knows...nothing, apparently

VP decides this company needs a shiny new app to provide information to his 100 sales reps around the country, and that sounds fine -- except for one problem. Or two, or three, or four...


'And why do they call it dialing, anyway?'

IT tech working at a government research site also manages the phone system. But when a new researcher has trouble making an outside call, everything seems to be working right. What's going wrong?


Why we love power users (low-wattage division)

Pilot fish is working at the help desk of a managed service provider when a call comes in from one very angry user who complains that a critical Excel file has lost all its data -- the file still exists, but it's empty.


Who knew this network stuff was so tricky?

It's back in the pre-Internet days, and this company sends data between sites on reels of magnetic tape -- but it's looking at a better way.


Work for us? Fine. Get hired? Not so fast...

Bank is really interested in hiring this contract software developer, and she's willing to sign up. But there's a catch: All new hires have to take a test, and this one isn't exactly IT-friendly.


Everyone's greatest resource: Somebody else's time

IT analyst pilot fish gets a frantic email message from a customer support. Some of the company's software has stopped working for a big customer. Does fish know of any changes that caused that?


It's not like anybody was there using it, right?

This small team of state-government auditors arrives at work one morning to find that their server has suddenly gone incommunicado. Fortunately, it doesn't take long to find out why.


Any color you like, as long as it's black

Pilot fish has just overseen a redesign of the corporate website, and a manager comes to his desk holding a printout of the new home page. Manager's question: 'Why isn't this in color?'


Mumble jumble

This outdated mainframe running an obsolete operating system suffers a failure almost every week, and this pilot fish has to support it. But that's not his biggest problem.


Why we still do deskside tech support

IT tech for a midsize school district gets a trouble ticket from a high school teacher: She can't get a DVD out of her classroom's aging DVD/VCR combo player. Which of many possible problems is it this time?


Urgent, redefined

Client needs certain features added to this software vendor's product -- and it's urgent, so the vendor's programmer works overtime to get it done. And then?


Actually, we pay what we pay and we HOPE you'll take it

This IT pilot fish joins a well-known computer services company, and he's really happy with the opportunities the new job presents. Then he happens to see a report that's just come out of a printer.


Gee, thanks for reminding us of our options, boss!

This government facility is gearing up for a new set of cybersecurity requirements, and it means IT staffers will need a whole new set of certifications -- or else.


So who do we crucify?

Server admin pilot fish at a very big company gets an evening message from a PC services manager: What's going on with the Windows licensing server? And who can we blame for it?


Or maybe the boss was a Priority 1 user

Users at this government agency really like having their mainframe computing done at the lowest -- and cheapest -- priority, in which the job isn't going to run until 6 p.m. Wonder why that is?


Do it by the numbers -- or just GET the numbers?

IT pilot fish's employer is acquired, and he moves on -- but soon discovers he needs a W-2 from before the acquisition. He used to manage that system, so he knows it's there. How hard could getting it be?


Bigger question: Where were you for the past year?

Tech is doing a hardware upgrade on a server, fighting to get the OS to recognize the changes, when he suddenly realizes the air conditioning isn't blowing. And the power is off. And someone is staring at him.


Sounds like management material to us...

Freshly arrived boss decides to gauge how well his new staff responds to change, so he gives each staffer a packet with an excerpt from the book 'Who Moved My Cheese?' -- then asks how they would respond.


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