One more time: You've only got one phone, right?

A call comes into the help desk about a user account that is getting locked out repeatedly -- and this pilot fish is pretty sure he knows why it's happening.


See, we're still making payments on those servers

This healthcare software company's CEO also serves as Chief Information Security Officer -- and has very definite ideas about how to do security.


Software -- and a little bit more

This retailer gets word from its point-of-sale vendor about a completely rewritten version of the vendor's software with lots of great new features, and it sounds awesome -- but there's a catch.


Ergonomically Incorrect

It's back in the days of the Great Ergonomics Scare, and this big company has decided to give all employees new ergonomically correct keyboards and mice. But soon a problem shows up.


Aren't you glad GUIs are so intuitive?

Help-desk pilot fish gets a call from a user at a remote location who complains that his laptop keeps "erasing out." Fish's first troubleshooting question: What does that even mean?


After that, everybody got just 'passw0rd'?

At this company, new passwords are automatically chosen for users by the security system -- but one of them turns out to be a little too appropriate.


Family business, redefined

It's the 1980s, and this pilot fish working for a small business software company is responsible for installation and training at a family business where the family is about to get a little bigger.


They're all gone!

Teacher at this large school tells an IT pilot fish that he's got a problem with his laptop: All the files he had stored on the desktop are gone.


No, really -- call us about data, not dating!

IT manager has just returned to his office after a deskside visit to help a user when his phone rings, and it's the user again -- with a question that's not what he's expecting.


Usually that's the help desk, but not this time

Local government help-desk pilot fish gets a message from a user about problems with her email. Fixing the problem is easy -- but contacting the user is a different story.


No good password goes unpunished

Consultant pilot fish is paying his bills online, but for some reason his health insurance company's website won't let him log in -- and when he asks why, he gets more information than he probably should have.


But DON'T try turning that off and back on again

This big-city college instructor teaches networking, and he likes to stay up to date on real-world data center operations and equipment -- not just what's in the textbooks.


No good root cause analysis goes unpunished

One of this global manufacturer's plants is having costly problems -- and the plant's manager is blaming them all on factory-floor applications written by one software developer pilot fish.


Yeah, that would explain it

Pilot fish gets a call from a user who complains that the digital recorder issued by IT seems to be working, but it won't recharge any longer.


Hey, it worked at home to speed up Netflix...

This computer-science student has a job as a physical therapy aide when one day a therapist walks into an office where he's working -- and starts unplugging computers.


Details, details...

Pilot fish is tasked with following up on a high-priority trouble ticket -- it's been resolved, but there are still lessons to be learned.


At least she didn't use the Recycle Bin this time

Temp worker files an IT trouble ticket: "I'm not sure what happened to the information in my folders called Important and Don't Delete. Can someone please assist me in getting it back?"


Another successful IT reorg

After a rash of IT projects with servers that are either under-provisioned or over-provisioned, management decides to split the sysadmin group into operations and architecture teams. What could go wrong with that?


Hey, by then those bits are vintage collectibles!

This IT contractor pilot fish is working on a government R&D project based on big data analytics -- but someone seems to be unclear on how database access works.


If they wanted that, they should've asked for it

It's 1968, and this programmer gets his first major data processing project: Solve the "Decade Problem" for all his employer's corporate software.


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