Unclear on the concept, but she WAS thinking ahead

Flashback to the late 1990s, when this company is finally making the move to PCs -- and a panicky user who has to borrow a monitor to run payroll isn't clear on how this stuff works.


See, that whole Agile approach really does work!

Help desk pilot fish gets a call from a user whose support calls are guaranteed to be frustrating. Worse still: Before fish can help, he needs information that will require this user to type in a single command.


Quick and easy, redefined

Head of the Finance department returns from an ERP vendor's convention and sends a message to IT -- "Could someone come by for a quick and easy request?" -- and, naturally, it's anything but.


On the other hand, it survived Y2k just fine

This big retailer wants to make sure it doesn't feed duplicate orders into a mainframe system, so it tasks a programmer with making sure that doesn't happen. Flash forward 22 years. What could still go wrong?


Disaster. Recovery. Just like the name says...

It's time for this insurance company's big annual disaster recovery test, and because this pilot fish has some configuration changes to make, he heads to the colocation data center a few days early. Think that'll help?


Unclear on the Y2k concept, but taking no chances

Flashback to 1999, when this IT pilot fish is in the Air Force working as a medical technician, and everything -- that's EVERYTHING -- has to be Y2k-compliant.


Really, just a Post-It note would have worked fine

After an employee at a remote office is let go because of poor productivity, his laptop is shipped back to this IT tech -- who finds a piece of masking tape over the built-in webcam. And under the tape?


Cross-examination can work ON lawyers, too

Support pilot fish gets a visit from his company's biggest and brightest hot-shot lawyer, whose laptop isn't working -- and he's willing to wait while fish fixes it.


Not exactly Law & Order: IT Victims Unit

Flashback to 1994, when laptops cost $3,000 and are hard to come by at the company where this pilot fish works -- a situation that doesn't improve when the lone loaner laptop goes missing.


Sometimes it just takes a little leverage

This pilot fish is providing support for a big hardware manufacturer's motherboards, and he gets a call from a customer who just can't get the PCs he builds to boot reliably.


Too bad he didn't try to call the help desk first

It's the beginning of the school year, and it's more than usually chaotic for this pilot fish who's hobbling around after foot surgery. But one teacher can't log in -- and he insists that his cables are plugged in.


Sadly, we're pretty sure she HAS done this before

This IT pilot fish gets a new user set up with email, then asks if she needs help learning how to use it. Her response: 'Oh no, I've done this before.'


Sometimes you really need an engineered solution

This software for monitoring production lines is standardized throughout the company. But one manager wants to install a monitor that will make it impossible to use without a complete redesign.


There's sharing, and then there's OVER-sharing...

This Head Start program shares space with a school district, and the two organizations have different Wi-Fi networks and web filtering rules. But someone is sharing Head Start's Wi-Fi passphrase with school users.


Now THAT'S what we call a test!

It's the 1980s, and this big bank's main data-processing site is underground, state of the art and highly secure. Then one day an auditor comes to check things out.


Sometimes you just don't want one step at a time

Pilot fish working for a healthcare system gets a call from a client who complains that the hospital group's website never works for him. But the reason isn't hard to figure out.


Drawing a blank

This organization has several laptops available for employees to borrow as needed for meetings and other uses, and has used the same instructions for ten years. Guess who has a problem with that?


OK, glowing pink ooze would worry us, too

Flashback to the 1980s, when this Australian organization finally eases into computerization -- and is trying to do it right, ergonomically speaking.


Just like it says on the screen

This company has rolled out thin clients for its users, and mostly that's worked fine -- but for one power user it's a problem.


Lightning? That's the least of their problems

This consultant pilot fish is called in by a new client -- a banquet hall -- to clean up wireless network problems after a lighting storm. But what he finds is a much bigger mess.


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