Suddenly the answer is perfectly clear

This pilot fish is at a remote location and needs to get some work done on his laptop -- but when he starts up the machine, he discovers the mouse won't work. He can work around that -- but what's wrong?

06/28/16

If you wondered why Windows XP is still around...

It's early December 1999, and this small manufacturing company in San Diego is finally getting around to asking about Y2k -- for a computer that runs their plant and hasn't been rebooted in a decade.

06/27/16

It's just the job for you!

This database developer's contract is terminated after four years at a data marketing outfit. Fortunately, he's immediately beseiged by recruiters with the perfect job for him. Unfortunately, there's a hitch.

06/24/16

We handle all kinds of problems here, but...

Pilot fish works as a systems engineer at a Florida company that manages IT for organizations ranging from law firms to medical clinics, but he's still not quite prepared for this long-time customer's call.

06/23/16

When all else fails, trot out the dog and the pony

Flashback to 1984, when it's time for this non-profit organization to switch from stand-alone word processors to PCs. But which is better: to avoid retraining, or save time?

06/22/16

What else would you wear on a birthday?

Vendor tech is doing a disk installation for a minicomputer at a trucking company, and at noon he notices there's a big birthday lunch going on in the break room, complete with music -- and something else.

06/21/16

Welcome to Monday, when everything is your fault

After a week and a half of running in circles, this support pilot fish finally clears up the laptop problems of a remote employee with his own communication issues. Then fish gets an email from the office manager.

06/20/16

'Your resume is sitting on the fax'

IT pilot fish has worked as a contractor pretty frequently, but he's a regular employee at this company when a co-worker comes over and says, "Hey, did you know that your resume is sitting on the fax?"

06/17/16

Always, ALWAYS get your receipt!

This pilot fish's first IT job is as a field engineer for a small computer vendor that makes a turnkey system for pharmacies -- but on this trip, he's got a different kind of technical problem to deal with.

06/16/16

A little knowledge...

This steel mill is getting an automation upgrade, which means there will finally be real-time tracking of the manufacturing process -- at least once it gets past a manager who knows less than he thinks he does.

06/15/16

But c'mon, who works long hours these days?

This pilot fish has to deal with getting broadband for a site where it's not exactly well supported by the local telco -- and for once, he's glad they dragged their corporate feet.

06/14/16

Six weeks, six months, six days

IT pilot fish loses his contracting job in a sudden headcount reduction, which means he's unexpectedly looking for work -- and this time, it's a roller coaster of sixes.

06/13/16

Why we love users, on-the-wrong-track edition

IT consultant gets a request from a longtime client: An employee whose workplace is in the big downtown Amtrak-and-commuter-rail station has been having trouble with his email. Can you fix it?

06/10/16

'We don't care. We don't have to.'

This network provider's customer is moving to the building next door -- just about 50 feet. How hard could it be to get broadband to the new office?

06/09/16

Good news: No flood problems! Now the bad news...

Engineer is dispatched to investigate flooding at a major telecom hub in New York City. Are there any lingering problems from water damage? No -- but there's a bigger problem.

06/08/16

To stop speaking to a real person, press 0

The call center for this college's IT help desk has one particular staffer who's really, really good at his job -- maybe even a little too good.

06/07/16

Wheel, reinvented

IT pilot fish returns from a week at a hardware vendor's user conference -- remember those? -- and the junior consultant on the project team is really excited about his status update.

06/06/16

Wanna bet someone just learned the word 'degauss'?

Pilot fish is tapped to manage an outsourced project to Implement a new software package on the client's desktop environment. That means new PCs -- and figuring out what to do with the old ones.

06/03/16

Now THAT'S a denial of service attack!

This outsourcing outfit's potential client is very security conscious -- and while the outsourcer's professional hosting centers look OK, the would-be client is very worried about headquarters security.

06/02/16

Data mining, 1970s-style

Flashback to the 1970s, when this phone company pilot fish starts getting calls from people whose service has been cut off -- apparently because they're supposed to be dead.

06/01/16

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