There's the polite way, and there's the Army way

This IT pilot fish is an Army contractor who has been sent to the Netherlands to upgrade an application system, and then teach sysadmins about it -- and some of them don't hesitate to heckle her.


Not quite as fixed as they thought

Flashback to the days of room-size computers, flip-rack operation manuals, teletypes instead of monitors -- and an impossible error.


If one cable run is good...

New system is being installed in a room with a raised floor, so this networking pilot fish opens the access panel to see where the cable can run -- and gets a shock.


Wherever you go, there you are

Pilot fish gets a call from a user who wants to know if fish can hear a whistling sound on her phone -- and wants to know what's wrong with the phone system.


But it's so much easier to reach this way

Pilot fish gets a call from a customer that has just moved -- and one of the things that has now stopped working is the boss's PC.


See, we CAN get along after all!

IT pilot fish is asked to take over a small project that hasn't made any progress in two years in the hands of a guy who just can't seem to find time for it -- and he doesn't have time to turn over his work to fish, either.


Really, he's just trying to spread the fun around

IT consultant pilot fish is at a client site where the business has just finished a move -- with the usual slightly chaotic aftermath -- when another building tenant stops in to announce he's getting the client's old digs.


Not the kind of redundancy we really needed here

It's a few decades back, and this technical rep pilot fish is awakened by his beeper to learn that a customer -- a college campus -- is completely without phones or data communications, and no one is sure why.


After all, longer IS stronger

IT support specialist pilot fish gives all temps and new hires the same password, which they change after their first successful login. So why isn't this newbie successful?


Yes, these days even exit interviews require prep

Pilot fish who has spent the last couple decades as IT director at a community college retires, and that means it's time for a string of exit interviews -- including one that leaves him speechless.


See, they'd have listened to you as a consultant

This pilot fish has spent much of his career as an executive at growing IT companies, so he seems like the perfect guy to help out an iconic IT vendor that's struggling to figure out Web 2.0 -- or maybe not.


Since that's the only thing that goes wrong...

It's around Y2k, and it seems like everyone is getting Palm PDAs for their professional employees, including the accounting group that this IT pilot fish supports -- even though he's never used one.


OK, that WOULD be a reason to call during vacation

It's the mid-1990s, and this pilot fish is a sysadmin at a local college with a dedicated phone line that's just used for testing modems. And that setup works fine -- at least until fish goes on vacation.


What you measure is what you get

Second-level IT support tech needs to get a failed video card replaced, so he does the logical thing: He asks the IT service desk to open a problem ticket and call the vendor. What could be wrong with that plan?


The fault, dear Brutus, is in defaults

Programmer/analyst is the go-to guy for smartphone hotspot problems for this company's field sales force, so he gets the call when one sales rep's iPhone starts showing intermittent hotspot issues.


Maybe think of it as 'Charlotte's Wiring Run'?

Consultant pilot fish picks up a new client, and when the client complains that one of the network drops has stopped working, fish finds out just how many corners his predecessor has cut.


It's the same job, he'll just be less punchy

Flashback to the late 1970s, when this military agency uses highly classified mainframes that boot from decks of punch cards. But what happens to the punch-card guy when the vendor shifts to magnetic tape?



This company uses a popular medical software package, and the pilot fish tapped to do a data upgrade finds complete instructions for the upgrade right on the vendor's website. What could go wrong?


Because, well, we've got a process

This data center has a server whose last application has been replaced, and that means it's time to scrap it. It's been powered down for months and it's ready to go. What's missing?


The art of the resume

This company has an opening on its data center team, and one candidate's resume says he has 15 years of experience working in a data center. Sounds perfect, right?


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