Pilot fish has to field this user's complaint after his laptop's hard drive dies. It seems he can't re-install the operating system because the serial number is illegible -- and the IT support staff isn't sufficiently helpful.
IT employee at this local hospital needs some flash memory cards for her camera while she's on vacation, and decides to "borrow" the ones that are most conveniently available -- right out of a network switch.
This pilot fish is responsible for administering SharePoint for a heavily used part of his company's intranet. So when it's down one morning he's a little concerned -- not knowing he's about to get a LOT concerned.
Support center pilot fish is reviewing case notes from front line support techs when he comes across a complaint that's even more questionable than usual -- from a user who's sure he knows what he wants.