But $1,500 for 'misc network equipment'? Approved!

This IT pilot fish is getting set to visit his company's 30 remote offices for a major networking upgrade. Fish's idea: Spend $50 per site to make future expansion easier. CFO's response: Nope.

04/29/16

See, people CAN change!

IT pilot fish finds himself once again working with a former boss who's philosophy was all work, all the time -- and fish isn't exactly delighted at the prospect of working with him again.

04/28/16

Now that you mention it...

This manufacturer of heavy equipment uses SHA-1 encryption for exchanging sensitive data with its partners as well as within the company -- but one vendor is balking at supporting it.

04/27/16

OK, that one's wrapped up. What's next?

This critical IT project is large, it's going to require time, it needs to be done without delay -- and any error or oversight could cost millions in a recall. Anything else we need to know before getting started?

04/26/16

This is why we do training AND documentation

This big data center is set up to keep security procedures simple for both users and IT operations staff -- but there are still a few bugs in the system.

04/25/16

Now THAT'S the way to wind down a job!

This IT consultant pilot fish is ready to wind down his years-long gig at a particular client, and that should be uneventful. But at the consulting firm he works for, the drama is just ramping up.

04/22/16

Out of the mouths of babes and HR reps...

This IT pilot fish gets a visit from an HR rep, who needs some emergency help with a training PC that won't power up. It's not fish's job, but there's no one else around -- so sure, he'll help.

04/21/16

RTFM: Still our favorite four-letter word

The company this pilot fish works for is located in a big industrial park, and when it's time to add a redundant data center, management knows just where it should go: right next door.

04/20/16

Hey, he gives it LOTS of thought before saying yes

At this big private university, this pilot fish who supports a storage system for researchers sometimes needs to notify all of them through a mailing list -- and for that, of course, there's an approval process.

04/19/16

WAAAAAY cheaper than getting the ax

IT guy replaces his boss's name in his car's hands-free device with 'The Biggest @#$%! In The Entire World.' And that's pretty funny -- until the day he's driving the boss to lunch.

04/18/16

Urgent, redefined

On-call pilot fish is awakened at 2 a.m. one Sunday by a call from the network operations center -- and he figures it's urgent. Why else would the NOC call in the middle of the night on a weekend?

04/15/16

They didn't reinvent the wheel, just the circle

Management at this healthcare IT vendor wants to get a better handle on how and why support engineers are working overtime. What better way than with a homegrown system that doesn't connect to payroll?

04/14/16

Priorities

IT pilot fish receives a misaddressed email that's not just the usual spam or phishing attack -- this one is disturbing (and potentially illegal) enough that fish calls in the authorities.

04/13/16

First-name basis

There are lots of employees named Barney at the company where this IT pilot fish works -- at least seven that she knows of. So what are the odds she'd be dealing with more than one at the same time?

04/12/16

The logo right below her screen? Too easy to see

This company is having brand-specific laptop issues, so when a user calls with a laptop problem, pilot fish asks what kind she's using. Answer: 'D Y.'

04/11/16

You, I like. That other you? What an idiot!

First thing in the morning, all the phone lines for this small PC retailer are answered by one guy -- which leads to a surreal experience with one customer.

04/08/16

Hey, where's the fire?

This medium-size data center keeps getting the smell of smoke in the air, followed by alarms and visits from the fire department. But where is the smoke coming from?

04/07/16

So when will you be able to do this?

This IT tech pilot fish picks up part-time work from a support company that uses a notoriously buggy online service for scheduling work -- and this time it's loopier than usual.

04/06/16

OK, it's not true, but doesn't that SOUND better?

IT consultant pilot fish is on a long-term gig with a company that's losing money -- and he can make a good guess what the topic will be when an all-hands meeting is called.

04/05/16

Hey, if adult coloring books are so popular...

It's a few years ago, in the days when most networked printers still can't reliably deliver the color printing this pilot fish needs. But a co-worker has come up with an alternate solution.

04/04/16

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