It's That Analyst again

Pilot fish's phone rings, and it's That Analyst again -- the one who won't open a help desk ticket like everyone else. His complaint this time? His server is sending alerts -- and with good reason.

12/17/14

See, we're NOT the only ones who get tech shock

This telecom sales rep has been selling business phone systems for decades -- everything from PBX to VoIP and IVR, with a lot of acronyms in between -- but he remembers exactly when his universe changed.

12/16/14

But we DID meet the deadline, right?

Software vendor has a contractual requirement to deliver a product design to this company by a set date -- and the vendor delivers right on schedule. So what's the problem?

12/15/14

Because tablets are just naturally secure, right?

This state agency has been doing a field rollout with Surface tablet computers to go paperless for inspections, and the section managers just love them -- but it seems someone forgot something.

12/12/14

Why we love decentralized IT

This bank tracks deposits and loans with a widely used and well-supported application, and it has always worked fine -- even though it's administered by the Deposit Operations department, not IT -- until now.

12/11/14

Why, is that a problem?

This company buys a small vendor that's been providing some business services, and the buyer is pretty sure all the due diligence is done. Or maybe not.

12/10/14

Or sit between them, so she'll get even more heat

Help desk pilot fish gets a trouble ticket from a user who says her PC suffered a "thermal event" the day before, just before she went home -- and now the computer won't boot.

12/09/14

Paperwork or a work around? Hmm, tough choice...

Telecom pilot fish working for this community college gets a work order to put in an extra data cable for a new classroom wireless access point. But when he gets to the classroom, what's the first thing he sees?

12/08/14

Not the house call he had in mind

This pilot fish mostly supports small businesses, but he also does occasional house calls for users who need it -- and this one's not the usual computer-and-printer problem.

12/05/14

But they ARE still going to fix it, right?

IT pilot fish in a regional office of a big federal agency gets a call from the IT guy in HR -- and what he's seen is pretty clearly impossible.

12/04/14

How to save money in IT: Broadcast edition

It's the early 1980s, and this pilot fish is working at a TV station as an electrical engineer -- and lightning strikes are a problem in ways they really shouldn't be.

12/03/14

Or we could just filter out anything with @ in it

Sysadmin pilot fish works for a company whose clients include several large pharmaceutical companies -- including one with a product that's very popular among spammers, which turns out to be a problem.

12/02/14

Good to know there are things you can count on

It's Monday morning, and this worried user calls the help desk because she's sure her email looks different from the screens she had when she left work last week.

12/01/14

Hey, it's a time of miracles, right?

Worried user tells this pilot fish that there are marks on her CRT screen that won't go away. And she has really gone the extra mile to try to get rid of them.

11/28/14

While we're asking, are you sure he's your boss?

Systems integrator pilot fish gets a call from the manager of this company's production control department with a fairly simple question -- and things go downhill from there.

11/27/14

Sort of like Where's Waldo, except he's everywhere

Help-desk pilot fish at this fast-growing company has built a fresh disk-image file for a new PC in case he needs to do a restore. Hey, another PC tech asks, can I have a copy of the image for setting up new PCs?

11/26/14

Looks like he's identified what's not working

The organization where this pilot fish works is implementing a new service, and it'll be thoroughly tested by headquarters IT before it's rolled out. So what's not working?

11/25/14

Attention to detail: It's how borders stay secure

This pilot fish's company has sold a system for checking passports at an international airport. But one day fish gets a phone call from the border police: "The server doesn't work."

11/24/14

An idle mind is the devil's Photoshop

Pilot fish is hired by this company to develop a simple database system to track clients and match them with doctors. It's quickly finished, and all that's left is to finish the training manual -- complete with cover.

11/21/14

Mail dysfunction

This warehouse advertises to hire a new PC Technical Specialist, but after a week, boss tells this pilot fish that no resumes have come in. Is there something in the ad that's keeping people from applying?

11/20/14

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