Well, it WAS a battery...

Consultant pilot fish gets a call from a client at a property management company who complains, "My battery won't stop chirping. It's really annoying. Can you replace it?"

02/12/16

The second complaint was going to be 'no music'

Network admin pilot fish walks into the office one morning and is immediately accosted by a user who can't get any work done because of a network application that won't launch -- but everything looks fine.

02/11/16

Maybe they finally realized there IS a problem?

Engineer pilot fish working for a state agency gets a notification from IT by way of his boss: Something is using up all the space on his local hard disk. And as months go by, it's not getting better.

02/10/16

Actually, it's easier without any surprises

Rumor mill says that the division where this IT pilot fish works is about to be hit with a big layoff -- and the details even include the date the ax will fall.

02/09/16

Fortunately, he was tidy but not TOO tidy

This company's new graphics/web designer is told he can trash any of his predecessor's old files he doesn't need -- but he still goes a bit too far.

02/08/16

Because the user is always right, right?

Company that manages an automated teller machine network is doing a complex upgrade of its billing system. The good news: It's finally in testing. The bad news: Billing has an idea for a new requirement.

02/05/16

We'll take our knowledge transfer any way we can

After her cat walks across this business analyst's laptop keyboard, her mouse suddenly won't work -- and when she returns to the office, none of the developers or her co-workers can fix the problem.

02/04/16

'Just drop off a phone,' redefined

Pilot fish has to deliver a replacement cell phone to a user at a remote site, but it's not far from his house and all the prep work for transferring the user's data is already done -- or so he's told.

02/03/16

Unclear on the concept

This IT pilot fish is tasked with upgrading a business user's PC memory, and makes sure to ask the user when she'll be away from her computer so it can be installed. That seems clear enough, doesn't it?

02/02/16

Tomorrow's lesson: Troubleshooting

Elementary-school teacher is frantic because her mouse arrow is stuck in the lower-right corner of her computer screen. Nothing the school's tech coordinator tries will unstick it -- until she mentions something.

02/01/16

Going...going...not going...going...

This pilot fish donates a refusbished PC to be sold at a charity carnival's "white elephant" silent auction. But one of the carnival volunteers comes up with a way to be extra, um, helpful.

01/29/16

Why won't we help users create good passwords?

Sysadmin at this bank gets a call from a veteran loan officer who complains that he can't sign on to the core banking system -- and happens to be a serial offender at locking himself out of his account.

01/28/16

Your tax dollars at work, just not for you

IT pilot fish working for this small California city gets a Public Records Act request passed along by the city clerk -- and it's not exactly something that will improve life for taxpayers.

01/27/16

Good thing IT is rolling in extra budget, right?

This company gets virtually all of its desktop-computer equipment from a local office supply store -- and that store's owner happens to be a friend of the IT director. What could go wrong with that arrangement?

01/26/16

Not the buffer overflow you were thinking of

It's the end of the 1980s, and this cash-strapped department is still using original-model IBM PCs when the help desk gets a call: "The PC crashed and it's beeping!" The problem: a buffer overflow.

01/25/16

If you're gonna be wrong, that's the place for it

This company is testing an upgrade of its computerized call center product at a customer site, but a power supply fails as soon as it's installed. Fortunately, there's a simple fix...unless it turns out not so simple.

01/22/16

Because more data is always better, right?

This 300-person company is moving, but upper management wants to pick a new site that's convenient for employees' commutes -- which means everyone gets to stick a push pin on a map.

01/21/16

Why we love HR

This municipal IT department hears from a volunteer who wants to gain help-desk experience. His references check out, but HR says there's one more hoop he'll have to jump through.

01/20/16

Why not just monitor the installation with Skype?

This company uses small, wall-hung kiosks to enter customer information at remote sites -- and they're simple enough that a facilities manager should be able to install them. But someone doesn't agree.

01/19/16

Why we love getting back to work on Monday

Pilot fish's wife has been bugging him for a few weeks about an image that seems to be stuck in her color laser printer -- and keeps printing at odd times. But when he check the print spooler, nothing's there.

01/18/16

Load More