Opinion

OK, glowing pink ooze would worry us, too

Flashback to the 1980s, when this Australian organization finally eases into computerization -- and is trying to do it right, ergonomically speaking....

08/29/14

Opinion

Just like it says on the screen

This company has rolled out thin clients for its users, and mostly that's worked fine -- but for one power user it's a problem....

08/28/14

Opinion

Lightning? That's the least of their problems

This consultant pilot fish is called in by a new client -- a banquet hall -- to clean up wireless network problems after a lighting storm. But what he finds is a much bigger mess....

08/27/14

Opinion

But it looks so nice now!

It's summer, the time of year at this large wholesale plant nursery when business is slow and supervisors decide to spiff up their work areas, reports an IT pilot fish there. "Shortly after this particular office's re-do, we...

08/26/14

Opinion

You can see this coming. Why couldn't they?

Flashback to 1972, when this pilot fish and his cohorts are working many late nights in the computer room as they prepare a new version of their 16K operating system for a government project. "The main means of storing the...

08/25/14

Opinion

Why we love customers (and sales VPs, too)

It's the late 1980s, and this pilot fish has a project to install some new servers for a rapidly expanding bank. "Because the bank bought these servers with financing through my employer, it was also my job to get the customer to...

08/22/14

Opinion

Alternate workaround: Turn up the heat

It's the depths of a particularly frigid midwestern winter when this executive approaches an IT support tech complaining that there's something wrong with her smartphone, reports a pilot fish on the scene. "This was not a...

08/21/14

Opinion

We DO trust users -- that's why we have failsafes

This company decides to give its board members iPads so they can receive and review reports and requests prior to each monthly meeting, says a pilot fish who's part of the project. "The information emailed to each board member...

08/20/14

Opinion

A double negative really ain't no positive thing

This pilot fish has a batch of Windows 7 laptops to configure -- and it's been decided that the sales people getting them should be required to use Ctrl-Alt-Del to log onto their laptops. "After much searching, I discover where to...

08/19/14

Opinion

See, there's a solution after all

This A/V-tech pilot fish at a big midwestern university doesn't normally handle printer issues -- that's IT's bailiwick. But for some reason he gets sent out anyway when a user's complaint is "The printer isn't doing duplex." "I...

08/18/14

Opinion

Back to school already?

This school district issues iPads to its teachers for classroom use -- and they're allowed to take them home over the summer break, according to a pilot fish in the loop. "Three weeks before school starts, I got a frantic call...

08/15/14

Opinion

Unclear on SEVERAL concepts

This IT department is facing major storage issues -- and they're going to turn critical before a bigger storage-area network comes on line, reports a pilot fish on the scene. "I was tasked to lead in a housekeeping exercise...

08/14/14

Opinion

Well, nobody asked!

Flashback more than a few years to the days when this pilot fish works for a big computer maker -- one that actually manufactures big computers. "I was working in a small team that provided support to keep some production-line...

08/13/14

Opinion

Gosh, thanks, boss!

Pilot fish is in the weekly staff meeting with all his co-workers when the boss asks fish for the status of his current task. "I explain we have a series of related failures that we have just started investigating," says fish. "I...

08/12/14

Opinion

Whatever works

Staff member at a county senior center calls this pilot fish, complaining that her printer won't work. "I knew her well," says fish. "She called frequently, because computers just got in the way of doing her work. I talked with...

08/11/14

Opinion

How not to save money, Christmas-in-August edition

It's the late 1980s, and this pilot fish works for a university in the southern U.S. in the computer center, which is located in the basement of a 16-story building. "The university closed for two weeks every year for the...

08/08/14

Opinion

Sounds like a blueprint for disaster, all right

Pilot fish is the sole IT staffer for this 400-user organization, and it's turning out to be almost impossible to improve the situation left behind by her somewhat underqualified predecessor. Case in point: disaster planning....

08/07/14

Opinion

Patching the patch for the patch for the patch...

This pilot fish gets responsibility for a 600-user IP phone system -- and it's a mess. "My predecessor didn't know how to differentiate incoming calls from outgoing calls based upon where they came from," says fish. "So he had the...

08/06/14

Opinion

Like he said, he didn't see it

This sales organization has older users scattered around the country, which makes IT support a challenge, says a pilot fish on the job. "We use Joinme to connect to their PCs to assist with any desktop related issues," fish says....

08/05/14

Opinion

Relax, it doesn't work that way -- yet

This company is in the process of migrating to a cloud mail provider, but not every user is happy with the new capabilities, according to an IT pilot fish on the scene. "The new system uses Outlook 2013 as the workstation client,"...

08/04/14

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