Paul Glen

Columnist

Paul Glen is the CEO of Leading Geeks, an education and consulting firm devoted to improving collaboration between technical and nontechnical groups and people.

Communication is a problem that can’t be fixed

Overcoming our auto-petulance

Overcoming our auto-petulance

We all are asked to do things we don’t want to do at work. If your reaction is to just not do them, you are in danger of harming more than just your career.

Ideas are better than ideology

Ideas are better than ideology

Using a core set of beliefs about the right way to do things can seem like the most professional approach to evaluating ideas. It isn’t.

Read this! (And learn how to deliver ultimatums better.)

Read this! (And learn how to deliver ultimatums better.)

On most projects, it’s we in IT who have to tell our partners when they need to do something. What we don’t realize is that they hear a silent “or else” at the end of what we think of as statements of fact.

The hazards of go-to people

The hazards of go-to people

Every IT manager wants to have a star performer who can reliably be turned to in a crisis. Just don’t see everything as a crisis that only the star performer can resolve.

To up your value, be a master of time

To up your value, be a master of time

Every organization is always in need of people with the gift of foresight.

What it’s like to be your user

What it’s like to be your user

Anyone in tech support has to consider how users are feeling when they feel compelled to call for help.

The measures of a manager

The measures of a manager

The question is seemingly simple: “How do you measure your own success?” But it tends to rattle most managers.

IT is the doctor

IT is the doctor

A good physician has to find out what ails the patient rather than just prescribe what the patient requests. IT needs to behave more like that.

Stuck at dysfunction junction

Stuck at dysfunction junction

When your team can’t seem to work together, you need to figure out how your actions might be contributing to the dysfunction.

5 minutes a week to advance your career

5 minutes a week to advance your career

Maintain contacts that can keep your career moving by reaching out to people from your past.

The workplace will never be a democracy

The workplace will never be a democracy

People in IT keep saying that they want democracy at work. But when you probe that idea, it completely falls apart.

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