Paul Glen

Columnist

Paul Glen is the CEO of Leading Geeks, an education and consulting firm devoted to improving collaboration between technical and nontechnical groups and people.

What it’s like to be your user

The measures of a manager

The measures of a manager

The question is seemingly simple: “How do you measure your own success?” But it tends to rattle most managers.

IT is the doctor

IT is the doctor

A good physician has to find out what ails the patient rather than just prescribe what the patient requests. IT needs to behave more like that.

Stuck at dysfunction junction

Stuck at dysfunction junction

When your team can’t seem to work together, you need to figure out how your actions might be contributing to the dysfunction.

5 minutes a week to advance your career

5 minutes a week to advance your career

Maintain contacts that can keep your career moving by reaching out to people from your past.

The workplace will never be a democracy

The workplace will never be a democracy

People in IT keep saying that they want democracy at work. But when you probe that idea, it completely falls apart.

When your boss won’t listen to you

When your boss won’t listen to you

It’s frustrating to be ignored, but don’t react in a way that will just make things worse.

When others suffer for your mistakes

When others suffer for your mistakes

What we geeks need to realize is that delivering a fix is insufficient.

Two little words that destroy your credibility

Two little words that destroy your credibility

We in IT have to realize that only users get to decide whether ‘it’s fixed.’

Paul Glen: You can't wear the manager and developer hats at the same time

The two roles demand entirely different mindsets and work styles.

Paul Glen: When your boss overloads you, blame yourself

It's part of your job to let your boss know honestly what you can and can't do. (Insider; registration required)

Paul Glen: The most important career question you've never even considered

The question you need to consider concerns the great workforce changes that have shaken up the work environment over the past three decades.

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