This vendor sells pharmacy software -- but as a bonus, it also offers a free add-on Accounts Receivable package for customers who want it, reports a pilot fish on the scene.
"The AR package was hopelessly broken, and our software support guy was always having to fix it for customers," says fish.
"One pharmacist was very familiar with its bugs and shortcomings, but free is free. Because the pharmacist had worked on the package with our software guy, fixing the numerous crashes as they happened, he had the software guy's home phone number.
"It was about 5:30 a.m. The phone rang, and it was the pharmacist calling to tell the software guy all of his Accounts Receivable data was gone.
"The software guy said, OK, give me a few minutes to grab a cup of coffee and I'll have a look at it.
"The pharmacist replied, 'No, that's fine, you go back to bed. I just thought you'd be interested in knowing I lost all my data again.'
"A week later he had a new computer system and Accounts Receivable package."
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