We handle all kinds of problems here, but...


Pilot fish works as a systems engineer at a Florida company that manages IT for organizations ranging from law firms to medical clinics, so fielding an early-morning support call isn't unusual -- but he's still not quite prepared for this long-time customer.

Customer: "We have all the doors open, not only our office but the whole building."

Fish: Do you have a power issue?

Customer: "You were supposed to have fixed this days ago. It's still a problem."

Fish: I've been off until today. Let me check with one of the other engineers to see what the issue was.

Customer (heatedly): "I don't care! We need someone here right away!"

Fish: Um, Betty, this is Fred from your IT company. (Dead silence on the line.) Can I know what this issue is?

Customer (very sheepishly): "Our air conditioning has been out in the building. Your phone number is next to the A/C repair company's number. I dialed you by mistake."

Reports fish, "She profusely apologized. I can understand her problem -- being without A/C in the middle of summer in south Florida is not a pleasant issue. It got our engineers' day started with a laugh, though."

Got a hot story? Tell it to Sharky. Send me your true tale of IT life at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

Why is Apple letting Macs rot on the tree?
View Comments
Join the discussion
Be the first to comment on this article. Our Commenting Policies