The call center for this college's IT help desk has one particular staffer who's really, really good at his job, reports a pilot fish in the loop.
"He's calm, professional and succinct," fish says. "So much so, in fact, that one caller took him for a voice-response system and demanded to speak to a 'real person.'
"The caller would not accept the staffer's word that he was, in fact, a real person.
"He continued to demand to speak to a real person until the staffer transferred the caller to his supervisor."
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