Isn't that what the org chart says?

It's the early days of Customer Relationship Management, and not everyone on the sales staff of this relational database vendor has gotten the hang of the new CRM system they use, according to a pilot fish on the customer side.

"Our salescritter didn't quite understand the concept," says fish. "His customer contact was Mike, so in the title field for Mike's boss's address, he literally put in 'Mike's Boss.'

"When Mike's boss started getting mail addressed that way -- and everything from sales brochures to the vendor's magazine to bills began to come addressed that way -- he came down hard on Mike.

"It took several months and repeated calls from Mike to the salescritter before the 'Mike's Boss' mail stopped coming. I could see Mike cringe every time his boss came over with a new piece of mail to remind Mike that he had been instructed repeatedly to get this fixed."

Sharky doesn't care what title you use so long as you send me your true tale of IT life at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

To express your thoughts on Computerworld content, visit Computerworld's Facebook page, LinkedIn page and Twitter stream.
Windows 10 annoyances and solutions
Shop Tech Products at Amazon
Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.