Because why would we want users to trust IT?

IT pilot fish gets an email from a user who's getting a "disk quota exceeded" error message from the network-attached storage system.

"I checked the quota on the NAS and indeed this particular user is over the limit," says fish. "I bumped it up 1TB more and asked for a forecast of future usage. I knew most all the space is committed already.

"Then I turned to our storage guy about the problem, and found out something I'd never heard before. Apparently, there was a project to consolidate the current NAS infrastructure, and up the space as well.

"The money for new trays was given by the user's department to the architecture team -- who spent it on, well, something else. It definitely wasn't used for upgrading the NAS. (Gosh, doesn't that sound familiar?)

"I guess IT will now impose a 'usage fee' that will go toward the storage upgrade fund."

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