Ready to support all those new gadgets?

This VIP user likes to order products he never finds time to learn to use, says an IT pilot fish who has to provide support for him.

"One day I discovered he ordered one of those business card scanners that they used to advertise in airline in-flight magazines," fish says. "He wanted me to set it up for him on his PC.

"This was back before USB, so setup involved installing a serial card, setting jumpers, configuring the driver and getting it all to play nicely with the poorly implemented software that came with the device. It took me most of a day of messing with it while he was gone to finally get it to function at all.

"I had been testing the scanner with a random salesperson's business card that I found on his desk. When I was all done, I left that card in the input tray of the scanner to show how it was to be inserted in the machine.

"Months later, I came back to swap in a new computer while he was out of the office. I wasn't looking forward to repeating the setup process on the scanner.

"However, upon unhooking the scanner from the old machine, I saw the same business card exactly where I had left it on the scanner. Picking it up, I noticed the layer of dust that had accumulated on the scanner, except under the card. It hadn't been used even once. So I didn't bother to hook it up to the new machine.

"Two years of no complaints later, I removed the device altogether during the next upgrade, which the scanner was no longer compatible with."

Sharky's ready and waiting for your story. So send me your true tale of IT life at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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