CIO says community service builds team bonds

Annual volunteer projects help people in need and strengthen working relationships among DHL Express Americas colleagues, says Pablo Ciano.

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As CIO of DHL Express Americas, Pablo Ciano's work impacts employees and customers around the globe. A recent example is his effort to implement and maintain a global process standard.

As part of this multiyear project, Ciano and his team delivered 120 core global applications and decommissioned 1,500 applications around the world. "That brings a lot of consistency to the processes and technology, which has multiple benefits," he says, noting that much of his work involved change management and convincing others of the project's benefits.

Such leadership earned Ciano a spot as one of the four finalists for the 2015 MIT Sloan CIO Leadership Award, presented in May. Here he shares his thoughts on leadership and technology.

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