Help desk gets a call from a panicky remote user who says her task bar is gone and she can't launch any of her programs to work, according to a pilot fish on the scene.
"We proceeded to walk through troubleshooting steps with her over the phone to try to find and restore her task bar," fish says. "After 15 frustrating minutes, I was deployed to the site.
"Upon arriving, I stood behind the user and asked what the problem was. She said, 'I have wasted my morning without getting anything done because my task bar is gone with all the shortcuts that I need to work.'
"I pointed to the bottom of the screen. Do you mean that task bar? I said.
"She said, 'There is no task bar there!'
"I looked at her, then back at the screen. Then I reached over and pushed her glasses further up on the bridge of her nose -- and the task bar magically appeared for her.
"She had gotten new glasses with wider rims, and because she always sat in the same posture, she apparently was unable to see the bottom of her screen with the new glasses."
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