User complains to this IT support pilot fish that his smartphone doesn't always ring when it's called.
"He's a long-time cell user, and he has tried every bit of advanced troubleshooting he can think of," says fish.
"After some extensive testing, we determined that, yes, there were issues with receiving calls, even when the phone had four bars of signal or more.
"But it turned out that some basic troubleshooting was overlooked. The 'do not disturb' function had been enabled by the user -- and the phone was performing as designed."
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