Back to basics


User complains to this IT support pilot fish that his smartphone doesn't always ring when it's called.

"He's a long-time cell user, and he has tried every bit of advanced troubleshooting he can think of," says fish.

"After some extensive testing, we determined that, yes, there were issues with receiving calls, even when the phone had four bars of signal or more.

"But it turned out that some basic troubleshooting was overlooked. The 'do not disturb' function had been enabled by the user -- and the phone was performing as designed."

Only one thing disturbs Sharky: Not enough true tales of IT life. So why not send me your story right now at You'll score a sharp Shark shirt every time I use one. Add your comments below, and read some great old tales in the Sharkives.

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