Pilot fish is working the help desk when a call comes in from a user at a remote location -- who complains that his laptop keeps "erasing out."
"I start to ask the common questions -- beginning with 'What do you mean by erasing out and how long has this been happening?'" says fish.
"User tells me that it has been happening for four months, ever since he got the laptop.
"I ask the user to help me troubleshoot, and to begin by clicking on the Start button. I hear a click, and the user says the issue has now stopped. He also says that's what he does each time to stop the problem.
"Do you mean the issue happens after so long and the screen saver is activated? I ask.
"'I don't know,' the user says, 'but can you stop it?'
"I walk the user through turning off the screen saver.
"The user then asks me, 'Is this normal?'"
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