Because the higher-up is always right -- right?

The laser printer belonging to one of this organization's VPs isn't working -- and the problem lands in a pilot fish's lap.

"Without knowing the background, I was tasked with getting the VP's printer working," fish says. "I unplugged the USB cable and plugged it back in, and still the printer wasn't connecting to the PC.

"I opened the top to check the toner and smelled a familiar circuit-burning smell.

"When I asked the VP about it, she said, 'I had the Director come look at it because I saw smoke coming out of the printer. He said it was just condensation.'

"Needless to say, I unplugged it right away and we ordered a replacement printer later that day."

Sharky knows that where there's smoke, there's usually a story. Send me your true tale of IT life -- smoky or not -- at sharky@computerworld.com. You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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