You get what you measure. Guess what we measure?

This pilot fish is trying to use a new application, but it fails to log in to the server.

"Being an IT tech for 20 years, I do the initial troubleshooting myself," fish says. "When I do a traceroute to the application server, it dies at the firewall. At least now I know which help desk to call.

"Service desk tech asks some initial questions, and I tell him my traceroute results. At that point, he says my problem is that the application's password is being rejected, and I should call the application help desk to get my password checked.

"If it can’t get past the firewall, as reported by the traceroute command, how does the application server know what the password is to reject it?"

While you're being transferred to yet another help desk, send Sharky your story. Email your true tale of IT life to me at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

To express your thoughts on Computerworld content, visit Computerworld's Facebook page, LinkedIn page and Twitter stream.
Related:
Windows 10 annoyances and solutions
Shop Tech Products at Amazon
Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.