But it's so much easier to reach this way

Pilot fish gets a call from a customer that has just moved -- and one of the things that has now stopped working is the boss's PC.

"The owner, extremely frustrated, asked me to take a look at his workstation," fish says. "He told me, 'I think the DVD drive got broken in the move. It just eats any DVD I put in it.'

"He had laid it on its side under his desk, and I asked him to eject the tray.

"I took one look at it and said, 'Flip the machine over. You're trying to put the DVD in on the bottom of the drive.'"

You can reach Sharky with your true tale of IT life at sharky@computerworld.com, and you'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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