Programmer/analyst pilot fish managed the rollout of smartphones with hotspot capabilities to this company's field sales force, so he's now the go-to guy for related issues.
"Sales rep Fred called with an odd problem," says fish. "Hotspot on his iPhone worked fine sometimes and other times not so fine. I asked where he usually had problems."
Fred: "Airports and restaurants, but sometimes it works fine in those places."
Fish: And where do you usually never have a problem with Hotspot?
Fred: "My house, hotels or parked in a rest area."
Fish tells Fred to hold on, then does a quick search -- and discovers that the Name setting on the iPhone is used as the default network name for Hotspot.
Fish: What is your iPhone Name?
Fred: "Fred's iPhone."
"I said, 'Hmm, let's change it to something a bit more unusual. Add the last four digits of the phone number on the end of that,'" fish reports.
"I called him a few weeks later to check on the issue. His problems with Hotspot in crowded locations had disappeared."
Connect with Sharky. Send me your true tale of IT life at firstname.lastname@example.org. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.
Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.