Maybe the right technology here is RAID

Help desk pilot fish gets a call from the company’s receptionist -- and she's not happy.

"She simply said, 'I need a new keyboard,'" fish reports.

"What’s wrong with your current one? I asked. Is it not working?

"'I need a new one -- a roach just crawled out of it,' she said, the disgust evident in her voice.

"Oh, I’ll come over and clean it off with a disinfectant wipe, I replied.

"'You don’t understand,' she said. 'I need a new keyboard!'

"I immediately understood that she would never touch that keyboard again, and quickly installed a new replacement for her.

"Her old one was wiped off and returned to usable inventory for the next unsuspecting user."

Buggy software or buggy hardware -- just tell Sharky about it. Send me your true tale of IT life at You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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