User from HR emails this support ticket to the help desk, a pilot fish on the scene reports: "When I printer my documents nothing comes out."
"We have a brief laugh at the wording and assign a junior tech to it," says fish.
"The tech goes up to verify what's going on, expecting that the printer is out of paper. It turns out the user has been 'printering' all his documents to another printer in the company. The tech sets the local printer as default and deletes the other printer.
"He closes the ticket with this note: 'If you printer to a printer that isn't yours, your printer will not print. You must print to your printer if you want your printout to come out of your printer.'
"The next ticket to come in from this user is for me to find all the confidential documents that are sitting out in the open somewhere in the building."
Sharky will keep your story confidential by filing off the identifying marks. So send me your true tale of IT life at firstname.lastname@example.org. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.
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