Timing is everything

This pilot fish is a level-2 support engineer at a healthcare IT vendor, where there's a lot of attention that must be paid to industry standards, legal and regulatory requirements and -- oh, right -- getting the hardware and software working properly, too.

"A customer reported a problem: It seems a change I made to an interface that sends data to another system wasn't working properly," fish says.

"The customer provided an example interface message to illustrate this. Every message sent by this interface contains a date and time stamp of when the message was created.

"A look at the date and time stamp of the example solved the problem: It was created one month before the interface changes were made."

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