Lies about uptime vendors may tell you

You’d think the notion of uptime would be a simple one. A service is either running or it’s down, right? Wrong. Here’s a look inside the world of uptime, downtime, service-level agreements and the ‘9s’ of availability.

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Whether your services are hosted in the cloud, you are a consumer of cloud services or you are a cloud provider, chances are you are dealing with vendors that are making promises about uptime and availability.

Examining the nuances around uptime, downtime, service-level agreements and “9s”-style availability can give you a better understanding of what you are agreeing to when you purchase hardware and services.

The vocabulary of downtime

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