It's all in how you read it

This manufacturing company has an trouble-ticket system for IT hardware issues, but it doesn't always communicate quite the information that help-desk people need, reports a pilot fish there.

"As many other IT professionals could attest, help desk tickets submitted at times are hard to interpret -- or even leave us scratching our heads thinking, what exactly is it they want?

"Today we received a trouble ticket that was only a single line of detail: Operator says he still can't get anything off the printer that's unreadable.

"I'm certain we can help him with that..."

Help Sharky with this: Send me your true (and readable) tale of IT life at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

To express your thoughts on Computerworld content, visit Computerworld's Facebook page, LinkedIn page and Twitter stream.
Related:
Windows 10 annoyances and solutions
Shop Tech Products at Amazon
Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.