It's all in how you read it


This manufacturing company has an trouble-ticket system for IT hardware issues, but it doesn't always communicate quite the information that help-desk people need, reports a pilot fish there.

"As many other IT professionals could attest, help desk tickets submitted at times are hard to interpret -- or even leave us scratching our heads thinking, what exactly is it they want?

"Today we received a trouble ticket that was only a single line of detail: Operator says he still can't get anything off the printer that's unreadable.

"I'm certain we can help him with that..."

Help Sharky with this: Send me your true (and readable) tale of IT life at You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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