But that's what you told me!

This IT pilot fish is supporting a large Microsoft Lync meeting, with more than 75 people at this international organization online.

"Chat was being used to convey any problems or issues that participants were having," fish says.

"One of the participants wrote in the chat window that he had no audio or video. I responded, 'Please email the help desk so we can log and fix your problem.' I knew there was no time to resolve this during the meeting, as it would be disruptive.

"A few minutes later the same participant wrote in chat again: 'I emailed the help desk. That did not fix my audio and video problem...'"

Email Sharky. I probably won't fix your audio or video, but if you send me your true tale of IT life at sharky@computerworld.com and I use it, you'll score a sharp Shark shirt. Add your comments below, and read some great old tales in the Sharkives.

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