Nordstrom's use of APM lets it identify app performance issues in minutes vs. days

The high-end retailer uses Dynatrace Application Performance Management tools in development all the way through to production

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gopal brugalette

Gopal Brugalette, Senior Applied Architect for Performance Engineering in Nordstrom’s Performance Engineering Group

Application performance is critical in most organizations, but it is particularly vital when it comes to the booming world of online retail. Network World Editor in Chief John Dix recently caught up with Gopal Brugalette, Senior Applied Architect for Performance Engineering in Nordstrom’s Performance Engineering Group, to learn how Nordstrom is using Dynatrace Application Performance Management tools in development all the way through to production.

How about we start with a description of your group and an explanation of your role.

I am in the Performance Engineering Group and we work with just about all the IT systems within Nordstrom to ensure systems can scale to support various workloads. We also do performance engineering, where we use tools in a test environment to simulate thousands of users or millions of transactions against our environments and then monitor and analyze how well they’re performing and make tuning and code changes so when they go into production they will perform well.

My primary responsibility is on the website, www.Nordstrom.com, although I work on some other systems as well, including our store systems, which salespeople use to help customers, and internal systems like our order management system and some of our internal reporting systems.

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