But they ARE still going to fix it, right?

IT pilot fish in a regional office of a big federal agency gets a call from the IT guy in HR -- and what he's seen is pretty clearly impossible.

"One of his employees uses an in-house custom database program," says fish. "When she clicks on a certain button, the program crashes.

"Sounds like a problem for the program's developer, right? However, the HR IT guy tells me that when he sits down at the employee’s computer and clicks on the button -- while still logged on as the employee -- the program works as expected.

"I go to HR and verify the situation: When the employee clicks on the button the program crashes, but it doesn't crash when I do so while logged on as the employee. The HR IT guy and I agree that this situation seems impossible, but there we are.

"After several futile attempts to fix the problem, I carefully observe the employee's behavior when she uses the program. I finally notice that she is double-clicking the button -- but her double-click is so fast that it seems like a single click.

"I advise the employee to click the button just once, solving the problem."

All Sharky asks is that you send one story. Or one more story. Actually, send me as many true tales of IT life as you like at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

To express your thoughts on Computerworld content, visit Computerworld's Facebook page, LinkedIn page and Twitter stream.
Windows 10 annoyances and solutions
Shop Tech Products at Amazon
Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.