It's late in the day at the help desk for a big government agency, and this pilot fish is the last one still on the job when he gets a call from a user.
User: "I would like to log into the system."
Fish: What system is it?
User: "You don't need to know that."
Fish: What is your user name?
User: "Why do you need to know that?"
Fish: What software do you use? Do you have settings for the system?
User: "You keep asking me these questions, but you don't need to know that stuff."
Fish: What group do you work with? What are you trying to do?
User: "Listen, you don't know need to know any of these things." Click.
"Next day, I got called into the office," fish reports. "My manager said, 'I got a complaint that you couldn't help a user yesterday.' I explained the situation. He sighed and said, 'I'll take care of it.'"
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