Sometimes you just don't want one step at a time

Pilot fish working for a healthcare system gets a call from a client who complains that the hospital group's website never works for him.

"He said it hardly displays at all on his computer," says fish. "I asked him what browser he was using.

"He said, 'Internet Explorer 7.'

"I asked him to upgrade to a newer version of Internet Explorer and call me back.

"Later, he called back and said now he could just barely see the website, but nothing was really working on the pages.

"I asked him what version he upgraded to. He said, 'I upgraded to IE8.' I asked why did he upgrade to IE8. He said he figured it must be better than IE7.

"I helped him upgrade to IE11, the current version. He was shocked at how well our website now works on his computer."

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