"Like the Wild West" -- that's how Dave Rettig, a senior manager in the strategy and technology alignment group at Raymond James Financial Inc., describes the firm's first implementation of SharePoint 2003. "It was a free-for-all. Everyone just sort of jumped in," Rettig says.
SharePoint is Microsoft Corp.'s software for collaboration, file sharing and Web publishing. "People saw it as just another file server," Rettig says, "and it ended up like someone's garage or attic."
So when SharePoint 2007 came out, a steering group that included Rettig decided to take some control. Instead of automatically upgrading, the group did so manually, porting just 10% of the earlier version's content to the new platform. It also required a "steward" and a backup person for each team's content site.