Telus links social, traditional training

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Canadian telecom extends use of Microsoft tools to integrate classroom programs with training social network, videos and blogs

Dan Pontefract
Dan Pontefract oversees learning and collaboration at Telus

When a major Canadian telecommunications company wanted to change how it handles employee training, it turned to social networking.

Telus, based in Vancouver, British Columbia, had long run formal programs -- mostly classes and lectures -- to train its 35,000 employees around the world, but found they were becoming a bit too stiff, said Dan Pontefract, head of learning and collaboration.

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