As president of OPT Solutions, a provider of IT management services, Laura Pettit Rusick has spent the past seven years working as an interim "retained" CIO, leading IT departments at multiple small and midsize companies, mostly on a part-time basis. The experience has given her new insight into the technology challenges and opportunities that exist in a wide swath of U.S. businesses. Rusick, a member of the Society for Information Management who had worked in full-time IT management positions in larger organizations before becoming an outsourced CIO, says her current work has shaped her perspective on what it takes to be an effective executive.
What are the greatest challenges you face as a retained CIO? One is certainly balancing time. We're typically not on-site eight hours a day. We're flexing our time throughout the week. With multiple clients, often the peaks of work will balance themselves out, which is nice. But there are times when scheduling can get pretty interesting. I find if there's a crisis, clients will understand. The other piece is not having as much face time.