Enterprise search brings together structured and unstructured customer data

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UBS had a problem: Customers -- banks, insurance companies, hedge funds and pension funds--had to navigate a series of siloed computer systems to access investment information and transaction capabilities whenever they wanted to do research, make trades or redistribute their money. Time and frustrations added up.

"We had over 90 different client access points. It was inefficient for our clients and expensive for us to operate," says Hishaam Caramanli, managing director and global head of securities e-commerce at the $31 billion global financial services company.

UBS envisioned a system that would let clients and employees find information and perform transactions from a single starting point. Rather than collecting and cleansing data from many existing systems to put in a data warehouse -- a common approach -- UBS built a platform called Neo that, behind the scenes, uses enterprise search capabilities to find what users want. The platform is built on Attivio's Active Intelligence Engine, software that indexes, searches and packages data of all sorts.

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