For one thing, Ogilvy's C-suite of top managers works differently than in the past, as a more integrated team. The company realized "it's not just about the individual," but also had to figure out "what we are trying to do collectively for the greater good of the organization," Seifert said. It had to ask: "Do we have the right staff, do they have the right skills?"
Along the way, pretty much everything about the business has changed, from how the firm measures and optimizes success to the globalization of technology. It's one thing to standardize and connect pockets of technology in major industrialized countries, said Yuri Aguiar, CIO. "But as you go into the smaller markets -- Colombia, Hong Kong -- it all has to work with the same consistency. Actually making it happen is an extremely difficult task."