Western Digital's 'MyCloud' has been broken for 5 days

There's still no information about when the site will be fixed

Western Digital's (WD) consumer cloud storage sites have been experiencing outages for the past five days.

According to WD, its My Cloud and My Book Live users "are experiencing intermittent issues with WD servers that enable remote access when using these products.

"These issues include poor transfer speeds and/or inability to connect remotely. We are working very hard to resolve these issues and resume normal service as soon as possible," the company said.

A spokesperson said that users of the sites have access to their data via Ethernet and WiFi. "This is only affected with those using remote access," she said.

Other than saying it was a server issue, the WD spokesperson did not detail what caused the problems.

WD's MyBook Live service was built to act as an online backup for the MyBook network-attached storage (NAS) device that resides in a customer's home or office.

Last year, WD unveiled the My Cloud service, which is combined with a physical hard drive that has 2TB to 4TB of capacity and runs on Linux.

The MyCloud service/drive is simpler to use than the MyBook Live device and comes with management software that is compatible with iOS, Android, Windows or OS X. The My Cloud software allows users to organize digital content from all of their computer devices and set up automated cloud backups to WD's My Cloud storage service.

Lucas Mearian covers consumer data storage, consumerization of IT, mobile device management, renewable energy, telematics/car tech and entertainment tech for Computerworld. Follow Lucas on Twitter at  @lucasmearian or subscribe to Lucas's RSS feed . His e-mail address is lmearian@computerworld.com.

See more by Lucas Mearian on Computerworld.com.

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