Technology organizations evolve on a four-step path, with each step enhancing the value of the organization to its customers. Most IT organizations are in the first two stages: Scrambler and Producer.
Scramblers have a great deal of difficulty getting the basics right and spend much of their time reacting to events. Producers get the basics right but haven't yet evolved further.
To better understand Scramblers and Producers, it's important to define the basics--the distinguishing criteria. In short, what separates Producers from Scramblers is a level of competence in IT operations, application development, personnel and finance.
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