CIO at Waste Management Wears Many Hats

Become An Insider

Sign up now and get FREE access to hundreds of Insider articles, guides, reviews, interviews, blogs, and other premium content. Learn more.

My role is somewhat atypical for a CIO. In addition to managing IT, I also run our WM Logistics subsidiary and manage our Strategic Accounts business unit, and I'm responsible for customer service across our 20 call centers.

When I joined Waste Management three years ago, two things appealed to me: It was a large, Fortune 200 company with tremendous potential to use technology to drive efficiency and increase revenue through an enhanced product portfolio, and it's a green company that considers itself a steward of our environment.

Shortly after I joined, I realized that, fundamentally, this wasn't a garbage company but a logistics company. Like FedEx or UPS, we are in the business of picking up and dropping off packages--it just so happens that our package is garbage and recyclables. From my previous work at American Airlines and Ryder, I realized we could use logistics capabilities in many parts of our business. So one of the first things we did was set up a decision sciences group, which has three charters: routing, scheduling and operations research; industrial engineering; and sophisticated data analytics.

To continue reading this article register now

Shop Tech Products at Amazon
Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.