Most large enterprise IT projects miss deadlines, go over budget and fail to make users happy, according to Standish Group research.
That was certainly true of Healthcare.gov, which stumbled badly after its Oct. 1 launch.
President Barack Obama says there's "no excuse" for the problems that have afflicted the website that people are supposed to use to shop for health insurance under the Affordable Care Act (ACA). Jeffrey Zients, a former management consultant appointed by the administration to fix Healthcare.gov, is promising to have all the remedial work done by the end of this month. But "it'll take a lot of work," he said. "There are a lot of problems that need to be addressed."