This sales organization has older users scattered around the country, which makes IT support a challenge, says a pilot fish on the job.
"We use Joinme to connect to their PCs to assist with any desktop related issues," fish says. "It installs an applet on the PC, and comes up with a nine-digit number at the top of the screen which the user can then give to the tech who is trying to connect to the PC.
"One gentleman kept insisting that he didn't see the nine-digit code, even though everything seemed to install fine and there were no error messages.
"After some coaxing, he finally admitted there was a Post-It note covering the top portion of the screen, and that blocked his view of the number."
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