How to @#$%! up a customer service report

IT support pilot fish who works for a financial institution gets a call from a user: "The letters on my report are printing really small."

"After looking at the terminal, network and printer, I could not find any obvious cause," fish reports.

"I then looked at the report being printed, which was a customer contact log.

"The small printing started after a comment typed in by a customer service agent: 'and the customer said #^%$(& (expletive deleted).'

"The sequence of special characters that the customer service agent typed in instead of the obscenity just happened to include the printer's control code for condensed printing."

Yes, you can say that to Sharky. So send me your true tale of IT life at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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