How to @#$%! up a customer service report

IT support pilot fish who works for a financial institution gets a call from a user: "The letters on my report are printing really small."

"After looking at the terminal, network and printer, I could not find any obvious cause," fish reports.

"I then looked at the report being printed, which was a customer contact log.

"The small printing started after a comment typed in by a customer service agent: 'and the customer said #^%$(& (expletive deleted).'

"The sequence of special characters that the customer service agent typed in instead of the obscenity just happened to include the printer's control code for condensed printing."

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