Circular logic, tight loop

IT tech heads for greener pastures, and the specialized system he's been supporting for more than a decade is assigned to this pilot fish because he's the least-senior person in the group.

"Soon after, the system's vendor was purchased by a larger company," says fish. "A year later, a new product line was introduced that had the same functions and plenty more.

"To entice people to switch to the new product, the vendor let customers migrate licenses for a modest fee. Plus, they had a utility to migrate all your data and most of your configuration from the old system to the new one.

"To my surprise, I was given the go-ahead to make the purchase and upgrade our systems. Everything got purchased, project plans were created, and deployment dates were chosen.

"Then I noticed that there was no support training anywhere on the list.

"When I asked about my training, I was told, 'You can get training later. Just go ahead and upgrade the system, and support the new system for a few months. That way you'll know what questions to ask when you go to the training.'"

Sharky knows what to ask for: Your true tale of IT life. Send it to me at sharky@computerworld.com. You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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