IT tech heads for greener pastures, and the specialized system he's been supporting for more than a decade is assigned to this pilot fish because he's the least-senior person in the group.
"Soon after, the system's vendor was purchased by a larger company," says fish. "A year later, a new product line was introduced that had the same functions and plenty more.
"To entice people to switch to the new product, the vendor let customers migrate licenses for a modest fee. Plus, they had a utility to migrate all your data and most of your configuration from the old system to the new one.
"To my surprise, I was given the go-ahead to make the purchase and upgrade our systems. Everything got purchased, project plans were created, and deployment dates were chosen.
"Then I noticed that there was no support training anywhere on the list.
"When I asked about my training, I was told, 'You can get training later. Just go ahead and upgrade the system, and support the new system for a few months. That way you'll know what questions to ask when you go to the training.'"
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