This company uses vendors to augment its IT support staff, says a pilot fish there -- and mostly that works pretty well.
"One of the vendors was helping on our server/infrastructure side," fish says. "At one time, we suffered from multiple email outages a month. This vendor helped get the server upgraded and email outages had been a thing of the past.
"Until one day our email went out again.
"I tried calling their internal number and they didn't answer. So I walked down to see them.
"I asked if they knew about the outage and one guy looked at me and said, 'Yeah, I sent an email to you.'
"I looked at him dumbfounded and thought to myself, did you really just say that?
"Then his colleague chimed in: 'But you wouldn't have gotten it.'"
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