Get the message?

IT pilot fish gets a call from a distraught user who says she sent an important email to a customer and cc'ed some coworkers and herself -- but it never arrived.

"The email bounced back as undeliverable," fish says. "The user was extremely upset, believing there was something terribly wrong with the email system. She wanted me to drop anything I was doing and check into this because this was vital, and the very lifeblood of our company depended on this email going through.

"I requested and got a copy of the message sent to the customer, read over the email metadata and went through the logs to find the reason why this email had bounced back at her.

"As it turns out, most of the copies of the email delivered just fine. The only one that bounced back was the cc: to her -- because she misspelled her name in her email address."

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