Glad we could, um, help

At 10:45 a.m., pilot fish gets an email query from a user:

Is there a reason I am not getting emails on my iPhone? And it doesn't appear it is syncing with my laptop.

Sent from my iPhone

Fish doesn't know of any problems that should be blocking the user's email. But before she can do any research -- or even acknowledge receiving the message -- fish gets another email from the same user at 10:46 a.m.:

Never mind. Have a nice day.

Sent from my iPhone

This time fish responds immediately: What happened?

User: No change, just hasn't been working all day, until of course 30 seconds after I sent you the initial email.

Sharky's waiting for your email. Send me your true tale of IT life at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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