And that other fix? He'll remember it someday...

At the public library where this support pilot fish works, there are two librarians working on each reference desk -- and two phones.

"Calling the reference desk should ring both phones," says fish. "I got a complaint that one of the phones was not ringing.

"I'd dealt with this kind of issue before at this particular reference desk, involving different users. I knew it was an easy fix, but couldn't remember the specific steps.

"I went upstairs and took a look. After quickly browsing through the settings that were correct on the problem phone, I noticed that call forward was on. I turned it off, called the phones and everything worked like magic.

"I didn't bother to tell them the source of the problem. I figured we should leave some mystery in IT's job..."

Sharky's email address is no mystery -- it's sharky@computerworld.com. Send me your true tale of IT life, and you'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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