And that other fix? He'll remember it someday...

At the public library where this support pilot fish works, there are two librarians working on each reference desk -- and two phones.

"Calling the reference desk should ring both phones," says fish. "I got a complaint that one of the phones was not ringing.

"I'd dealt with this kind of issue before at this particular reference desk, involving different users. I knew it was an easy fix, but couldn't remember the specific steps.

"I went upstairs and took a look. After quickly browsing through the settings that were correct on the problem phone, I noticed that call forward was on. I turned it off, called the phones and everything worked like magic.

"I didn't bother to tell them the source of the problem. I figured we should leave some mystery in IT's job..."

Sharky's email address is no mystery -- it's Send me your true tale of IT life, and you'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

Computerworld's IT Salary Survey 2017 results
Shop Tech Products at Amazon